T O A - Terminal Operation Agent
Dubai Airports
مجموع سنوات الخبرة :15 years, 10 أشهر
* providing a welcome service, guding passengers to the proper terminal, and assist in smoothing the passengers journey through the airport .
* Responsible for working on the phone and in person to provide information about travel plans for customers, giving the customers information about arrival and departure time .
* to solve passengers problem on site issues which impact on customer experience at Dubai Airports
Specialist Personal Banking Division (sales malty product ) like credit card' auto loan' liability
providing basic sales and service support to customers as well as handling service requests and problem resolution. When guided by the Banking Center Manager or Assistant Manager, SSS adapt to a different role or play to create an excellent customer experience .
Handle transactions and answer customer queries
Decipher customer needs and offer the best solution based on proper company policies
Effectively communicate ideas, suggestions and answers
Refer customers to people who specialize with the type of problem or query they present
Complete complex money-related transactions
Offer upgrades and new banking services or products
e-marketing, e-commerce and e-business Diploma
75 %
87 %