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مصطفى جبر, Negotiation Supervisor

مصطفى جبر

Negotiation Supervisor·WUDUH

الأردن

بكالوريوس, Bachelor's degree in Accounting

الخبرة العملية

مجموع سنوات الخبرة: 8 سنوات, 4 أشهر

Negotiation Supervisor

أكتوبر 2024 - حتى الآن

WUDUH

عمان، الأردن

أكتوبر 2024 - حتى الآن

• Supervise and guide team leaders, ensuring effective management of negotiators
and achieving performance targets.
• Monitor team performance, analyze key metrics, and provide actionable insights
to improve results.
• Develop and implement negotiation strategies aligned with company goals to
drive success.
• Conduct training and coaching sessions for team leaders to enhance leadership
and negotiation skills.
• Ensure compliance with company policies and industry regulations.
• Address escalations and provide solutions for complex negotiation challenges.
• Collaborate with senior management to optimize workflows and improve team
efficiency.
مجال الشركة:
الخدمات المالية
الدور الوظيفي:
المبيعات

Sales & Business Development Manager

يونيو 2024 - نوفمبر 2024

WATURA

عمان، الأردن

يونيو 2024 - نوفمبر 2024

• Spearheaded B2B and B2C sales efforts across the Middle East, including the Gulf
region and English-speaking markets.
• Identified, pursued, and secured new business opportunities in both public and
private sectors.
• Developed and delivered compelling proposals, negotiating service contracts to
drive revenue growth.
• Built and nurtured long-term relationships with key stakeholders and clients,
ensuring satisfaction and repeat business.
• Collaborated with senior management to align regional strategy with global
objectives, implementing effective business plans.
• Led and motivated a dynamic team, fostering a high-performance culture to
achieve strategic goals.
مجال الشركة:
مراكز التدريب والتعليم
الدور الوظيفي:
المبيعات

Team Manager - Operations & Training

أبريل 2023 - أبريل 2024

GOMYCODE

عمان، الأردن

أبريل 2023 - أبريل 2024

• Identified new business opportunities, managed relationships with internal and
external stakeholders, and collaborated with senior management on strategic
initiatives.
• Coached and supported trainers to build their skills, effectively manage
performance, and achieve company targets.
• Maintained constant contact with the central team to align global strategy and
targets.
• Developed opportunities for business expansion and created effective action
plans to respond to emergencies.
مجال الشركة:
تطوير البرمجيات

Senior Training Specialist – EMEA

فبراير 2022 - مارس 2023

WebHelp Jordan

عمان، الأردن

فبراير 2022 - مارس 2023

• Trained approximately 600 new joiners across various global Webhelp sites (Jordan, Nordic countries, Portugal, and Spain), achieving a success rate of 95%.
• Coached and supported Junior Trainers to enhance their skills and improve performance.
• Provided training for Team Managers and Quality Coaches depending on their training development plans.
• Provided constructive feedback to the Training Manager to increase target adherence and operational ef'iciency.
• Drove Training Performance to meet contracted, internal, or COPC targets.
• Created, developed, evaluated, and updated internal and project training materials and maintained training equipment and facilities.
• Analyzed the performance and KPIs of all trainers (Customer Service and Sales) and monitored them for 90 days to ensure a successful training program, identi'ied areas of opportunity, and addressed them through additional training, roundtables, or workshops.
مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء

Senior Training Specialist – EMEA

فبراير 2022 - مارس 2023

Webhelp Jordan

عمان، الأردن

فبراير 2022 - مارس 2023

• Trained approximately 600 new joiners across global Webhelp sites (Jordan,
Nordic countries, Portugal, and Spain), achieving a 95% success rate.
• Coached and supported Junior Trainers to enhance their skills and improve
performance.
• Provided training for Team Managers and Quality Coaches based on their
development plans.
• Drove training performance to meet contracted, internal, or COPC targets.
• Created, developed, evaluated, and updated internal and project training
materials.
مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء

Training Specialist

فبراير 2021 - يناير 2022

WebHelp Jordan

عمان، الأردن

فبراير 2021 - يناير 2022

Trained around 150 new joiners in the Jordan site with an 85% success rate and drove training performance to meet contracted, internal, or COPC targets. Provided feedback to the Training Manager to improve target adherence and operational ef'iciency. Analyzed the performance and KPIs of the now onboarded employees, identifying areas for improvement and addressing them through additional training, roundtables, or workshops.
مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء

Training Specialist - EMEA

فبراير 2021 - يناير 2022

webhelp

عمان، الأردن

فبراير 2021 - يناير 2022

• Trained 150+ new joiners in the Jordan site with an 85% success rate.
• Analyzed KPIs of onboarded employees, identifying areas for improvement and
addressing them through additional training.
مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء

Senior Technical Support Advisor

فبراير 2020 - يناير 2021

Webhelp Jordan

عمان، الأردن

فبراير 2020 - يناير 2021

• Provided technical support to global customers via calls/emails, collaborating
with international resellers and service providers.
• Handled escalated calls, ensuring exceptional service and offering End-to-End
solutions.
• Delivered prompt, accurate support while adjusting communication to customers
technical levels.
مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء

Technical Support Advisor

يونيو 2019 - يناير 2020

WebHelp Jordan

عمان، الأردن

يونيو 2019 - يناير 2020

Responsible for providing technical support and addressing customers queries (mainly from GCC and Levant countries) for Clients customers and partners. Deliver prompt, reliable, and accurate information, adjusting communication to suit the customers pace and technical level. Log all interactions accurately via Clients Contact Management System. Maintain positive communication with team members, customers, and partners.
مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء

Customer Service Representative

فبراير 2018 - مايو 2019

Jordan Kuwait Bank

عمان، الأردن

فبراير 2018 - مايو 2019

• Managed financial operations for bank branch and VIP customers.
• Addressed customer inquiries about accounts, loans, and credit cards, ensuring
high satisfaction.
مجال الشركة:
البنوك

التعليم

Philadelphia University

يناير 2018

يناير 2018

بكالوريوس، Bachelor's degree in Accounting

الأردن

Skills

Organised

Expert

Teamwork

Expert

Customer Service Oriented

Expert

Customer Service Management

Expert

Customer Service Skills

Expert

teamwork

Expert

soft skills

Expert

MANAGEMENT

Expert

REGISTRATION EVALUATION AUTHORISATION AND RESTRICTION OF CHEMICALS (REACH) REGULATIONS

Expert

TECHNICAL SUPPORT

Expert

COMMUNICATIONS

Expert

CONSTANT CONTACT

Expert

CONSTRUCTIVE FEEDBACK

Expert

CUSTOMER SERVICE

Expert

CONTRACT MANAGEMENT

Intermediate

CUSTOMER SATISFACTION

Intermediate

staff training

Expert

Negotiations

Intermediate

enthusiast

Expert

Data entry

Expert

teacher training

Expert

teaching

Expert

coaching

Expert

relationship manager

Expert

sales

Expert

Learning and development

Expert

Team player

Expert

Computer

Expert

LOANS

Expert

Professionalism

Expert

Organised

Expert

Teamwork

Expert

Customer Service Oriented

Expert

Customer Service Management

Expert

Customer Service Skills

Expert

BUSINESS DEVELOPMENT

Intermediate

ACCOUNTING

Intermediate

BUSINESS NEGOTIATION

Intermediate

CUSTOMER SERVICE

Intermediate

LEADERSHIP

Intermediate

MANAGEMENT

Intermediate

OPERATIONAL EFFICIENCY

Intermediate

SALES

Intermediate

TEAM MANAGEMENT

Intermediate

TRAINING AND DEVELOPMENT

Intermediate

اللغات

الانجليزية

متمرّس

العربية

اللغة الأم

التدريب و الشهادات

التدريب
Training of Trainers
better business
Dec 2022

الهوايات والاهتمامات

football

Playing football when there's free time in weekends