Senior Program/Project Manager
IBM - Saudi Arabia
Total years of experience :24 years, 1 Months
Program/Project Manager dedicated to achieving the company’s objectives in terms of:
• Project management with the scope to implement an integrated solution.
• Customer facing and cooperates with customer project management teams as well as internal IBM Departments and Business partners.
• Coordinates all activities for support solution implementation based on a project plan and implementation milestones.
• Managing all projects in timely and profitable manner to achieve the company objectives and client satisfaction
• Conduct projects reviews; manage projects’ conflicts, resources allocations
• Reporting to the senior management the projects performance in terms of time, cost, revenue, risks, changes and resources utilization.
• Leading and follow up on Technical Team In Projects
• Services Proposal Owning and Preparations, Pricing, Scope and Proposal Reviews.
Leading a team of Project Managers and planners in a 38 Billion SAR Portfolio sponsored by the Ministry of Municipal and Rural Affairs (MoMRA) - Vision 2030 Saudi Strategic Program with responsibilities include:
• Developing projects plans for NTP (National Transformation Program) in alignment with the VRO
(Vision Realization Office) objectives and fast track projects planning.
• Identifying requirements and planning projects in compliance with PMI standards.
• Accountable to generate accepted and approved Project Plans, and Supporting EPM team for the integration
and plans rolling out and access of stakeholders.
Director, Managing a team of 30+ and over 50 Million SAR business with responsibilities include:
• Responsible for both VSAT & Thuraya Business Units
• Responsible for profitable growth for both VSAT & Thuraya business in KSA
• Managing Sales, operations, maintenance, customer service and finance teams.
• Partnerships business development, value proposition, developing relationships and increasing channel revenue in Saudi market.
• Insuring overall sales and ongoing projects performance quality.
• Key role in the company’s strategy, business process & methodology improvement
Program Manager managing directly the Projects teams and reporting to the Project Management Center of Excellence Manager based on Dubai while coordinating with the local account and delivery teams, responsibilities include:
• Alignment of Program execution to Executive Vision and mapping Vision and Mission with execution strategy,
• Define and build (Resourcing, Schedule, Governance, communication, Escalation, Quality, and Risks) management plans.
• Managing Executive Communication and Executive and Steering committee reporting.
• Enforcing Quality standards and maintaining Quality measures in all delivery aspects.
• Risk and Issues management, Tracking and escalation.
• Leading the Change request process includes scoping, financial and SOW Updates.
• Involved in Project Management Cycle from Pre-sales to Delivery and Closure.
• Project management with the scope to implement Cisco Services solutions.
• Customer facing and cooperates with customer project management teams as well as internal Cisco teams and Business partners.
• Coordinates all activities for successful implementation based on a project plan and implementation milestones.
• Managing all projects in timely and profitable manner to achieve the company objectives and client satisfaction.
• Conduct projects reviews; manage projects’ conflicts, resources allocations.
• Reporting to the senior management the projects performance in terms of time, cost, revenue, risk, changes and resources utilization.
• Project resourcing, team leading and follow up on technical teams in Projects.
Reporting to: Chairman
-Responsible for all projects / operations of the company
-Responsible for all operations related tasks for all projects
-Managing the following departments:
Project Management office \[PMO\]
Purchasing and freight department
Contracts and tendering department
Invoicing and collection department
-Performing audits and health checks on running projects
-Insuring projects performance quality
-Reporting all projects operations results to the top management
Reporting to: CEO
-Responsible for:
-Building a new Project Management team
-Inducting Project Management training
-Introducing a new Project Management process & methodology
-Maintaining & insuring the Project Management process is followed
-Enhancing a workflow (MIS) system and insure its flow
-Reporting all projects results to the top management
Job description in brief:
-Supervising and leading the project managers’ team toward achieving the company targets, revenue target, GP % target, customer satisfaction and projects delivery on time.
-Doing risk assessments, contributing in RFP responses and presentations in the presales cycle in complex and integrated solutions.
-Dissemination the individual targets and quarterly objectives among the Project managers.
-Building, mentoring the team and resolve conflicts within the team and other business units.
-Doing project review meetings, performance assessments and follow-up.
-Conducting steering committee meetings.
-Controlling projects with yearly value 50 - 70 Million L.E.
Reporting to: Project Management director
- Responsible for managing team of Project Managers
- Responsible for Oil & Gas / Aviation / tourism and Banking sectors
- Managing big projects / programs
Job description in brief:
- Supervising and leading the project managers’ team toward achieving the company targets, revenue target, GP % target, customer satisfaction and projects delivery on time.
- Doing risk assessments, contribute in RFP responses and presentation in the presales cycle in complex and integrated solutions.
- Dissemination the individual targets and quarterly objectives among the Project managers.
- Building, mentoring the team and resolve conflicts within the team and other business units.
- Do project review meetings, performance assessments and follow-up.
- Conduct steering committee meetings.
• Managed the following projects (sample):
- Technical Research Department \[TRD \] 3 Phases
(Wi-Max network / Video conference / Integrated solution) 6.5 Million L.E.
- Schlumberger / IEOC
(Satellite space segment hardware installation and rental) 5 Million L.E.
- Egypt Air
(Integrated solution / Hardware / Management Software) 2.5 Million L.E.
- I - Score
(Integrated solution / Hardware / Security) 2.1 Million L.E.
Project Manager (Telecommunication Business unit)
• Managed the following projects (sample):
- National Telecommunication Regulatory Authority (NTRA)
Number Portability Clearinghouse (NPC) System
(Hardware / Network /Security / Oracle / Telcordia Application) 16 Million L.E.
- Egyptian Electricity Holding Company / National Energy Control Center
(Integrated Digital Microwave Network turnkey project) 14.5 Million L.E.
IT Project Manager (Project Management Department)
• Member of the “Government / Defense / Health / Education sector” team.
• Managed the following projects (sample):
- Smart Village
(Wireless network / LMDS applications / Integrated solution / wireless IP phones / Hardware)
18.25 Million L.E.
- Industrial Development Association
(Hardware / Security / Oracle Application) 3 Million L.E.
- Egypt Air call center implementation
(Integrated solution / Cisco IPCC call center / IP phones) 1.15 Million L.E.
- Helwan University
(Network Infra structure / Hardware) 2.8 Million L.E.
- Assuit University
(Network Infra structure / Security / Hardware) 1.8 Million L.E.
Various Roles (Customer Service Department)
• Alexandria branch manager (May 2003 till Jan 2004).
• Customer Relation Center supervisor (July 2002 till March 2003).
• Senior Customer Field Service Engineer (2000 till July 2002).
• Responsible for supporting, installing and maintaining all IT products COMPAQ, DELL, SUN, Microsoft, ATM Machines. In addition to Microsoft, SUN Solaris & networking operations support.
Achievements and participations in Raya
• Participated in achieving the ISO certificate for the Customer Service Department.
• Assisted in constructing Raya Service Center branch in Alexandria.
• Developed a career path plan for Service Center employees.
• Pioneered in proposing internal system improvements (i.e. suggesting new forms, regular meetings and newly added reports)
Cambridge International Diploma in Management provides a framework for developing the business skills and knowledge needed at front-line and middle management levels. The purpose of the Diploma is to develop new and existing management skills and knowledge, thereby enhancing the competency levels of an organization. The Diploma has recently been granted high level of general credit rating by the UK’s Open University.