CUSTOMER SERVICE, LEASING ADMIN ,MALL OPERATION
ICT
Total years of experience :16 years, 6 Months
To provide and promote a professional, high quality, front line customer focused service to all tenants and visitors.
To be responsible for the day to day operation of the customer service reception area including dealing with all customer inquiries and delivering a service to meet the individuals needs of all internal and external customers and wherever possible resolving inquiries at first point of contact.
Taking care of all Work Permit requests from Mall, Office & Residential Tower and forwarding to the concern departments for their approvals.
Provides assistance to the office manager with other administration duties
To take responsibility for being the first point of contact for all tenants and visitors to the property and ensuring a high quality of service is delivered at all times.
Answer incoming calls and emails promptly, in line with agreed standards.
To establish, develop and maintenance effective working relationships with internal customers.
Carry out all administrative tasks relating to the Customer Service reception and any necessary follow-up work in relation to incoming enquiries.
To provide recommendations for improvements to the standard operating procedures.
Input and maintain accurate tenant information logs at all times including access control, designated parking spaces, gym memberships etc.
To collect customers/tenants feedback and ensure this is passed this to the relevant department.
To produce daily reports on activities undertaken and send to the relevant parties.
To ensuring all customer notices are displayed correctly.
To provide cover of retail/commercial locations as and when necessary.
Present properties and provided amenities in a positive light to prospective tenants.
Act as a landlord for property owners and help them navigate the property market.
Advertise available properties using a variety of media and promoting materials.
Determine the needs, living standards and economic viability of prospect customers.
Confirm rental application data and personal references.
Stay knowledgeable of the property market status.
Provide information on all aspects of properties.
Negotiate leasing terms and conditions and close deals.
Ensure proper maintenance and inspect properties periodically.
Carrying out the day-to-day functions of sales & leasing from Developers List.
Liaising with clients in order to accommodate their rental requirements until such time as the appropriate property is found.
Following up on all paperwork as necessary and ensuring that accurate and up to date information is available for entry into relevant database programs.
Ensuring an effective working relationship with owners, developers and clients, and briefing my Manager promptly on any significant issues arising from those contacts.
Forwarding cheques and necessary documents to landlords and/or real-estate companies for payments received on their behalf.
Ensuring, as far as possible, that complaints and concerns are attended to speedily and satisfactorily.
Maintaining accurate records on properties, clients, and landlords, any and all paperwork, documentation.
Scheduling material procurement plans and ensures the material should be available within required period of Project / Sides.
Managing direct sales and industrial sales and managing with the Principal Supplier from Overseas.
Attending site visit to understand Customer requirements, from a stage of quoting to Completion of Order or Job.
Visit Oil & Gas Companies like ADCO, GASCO etc. to get enquiries, call on phone. Receive and issue to get quotes, Search from internet the suppliers to get quotes, visit suppliers if required.
Handle Technical queries of customers and resolve.
Coordinate & follow up with suppliers to get quotes. Negotiate to reduce prices.
Prepare quotes and submit to customer, Arrange for technical support if required.
Manage POs: Issue PO to suppliers and expedite deliveries.
Manage / arrange for shipment till delivery dispatch till delivery to customer.
Arrange / follow-up for making payments to suppliers.
Fill-in the Bank Chillan for payments to supplier UPS, etc.
P.R.O.:
Organize periodic renewal of Licenses
Submission of correct documentation to the Ministry Of Labor for visa applications
Submission of correct documentation to obtain licenses and efficient collection of Licenses to take place when completed
Take, submit & collect all necessary documentation in order to organize all Employee official paperwork.
Arrange medical tests, passports, memos, promotional draws and fine resolution.
Represent the Company at locations such as the Police Station, Airport, Hotels, Embassies, Ministries/Municipalities & other significant Departments & in accordance with services such as mobile & landline phone services (connections/disconnections/repairs), mail, and electricity
Accompany the employee as they exit the country.
To deliver an outstanding customer service experience for all our guests travelling through Abu Dhabi Airport.
Control as directed, flight-handling activities such as flight editing, check-in, transfers, boarding etc., in order to ensure a high service standard.
Acts as point of liaison for 3rd party check-in staff, monitoring third party activities to ensure that services are delivered in accordance with Etihad Airways values and requirements.
Plays an active role during delays and disruption whilst ensuring that our guests are cared for in the most appropriate manner.
Provides meet and greet, escort and queue combing duties as required.
Takes an active role in emergency response and business continuity activations and exercises.
Ensures that opportunities to optimize excess baggage revenues are identified and delivered.
Greets guests, paying special attention to those with special needs.
Responsible and accountable for identifying safety risks in accordance with risk assessment process, and ensures that adequate risk mitigation steps are appropriately implemented in order to ascertain safety within the workplace.
Escort individuals or groups on cruises, sightseeing tours, or through places of interest such as industrial establishments, public buildings, and art galleries.
Describe tour points of interest to group members, and respond to questions
Monitor visitors' activities in order to ensure compliance with establishment or tour regulations and safety practices.
Greet and register visitors, and issue any required identification badges and/or safety devices.
Distribute brochures, show audiovisual presentations, and explain establishment processes and operations at tour sites.
Provide directions and other pertinent information to visitors.
Provide for physical safety of groups, performing such activities as providing first aid and directing emergency evacuations.
Research environmental conditions and clients' skill and ability levels in order to plan expeditions, instruction, and commentary that are appropriate.
Al Azhar University Faculty of Languages and Translation German Department Cairo, EGYPT 2007