مصطفى عمارة

• Managed and participated in the creation of medical content as well as validation of legacy electronic medical content.
• Implemented industry standards and assisted in migration of legacy medical content to standardized formats e.g. SNOMED-CT implementation.
• Designed and implemented software tools that helped with medical content creation and data mapping to standardized formats as well as migration of paper clinical case documentation to electronic formats.
• Acted in a project manager capacity for medical informatics department projects.
• Researched new trends in healthcare informatics and provided advice on implementation and planning of future evolutions of products.
• Provided subject matter expertise on healthcare operations and healthcare workflows.
• Acted as a healthcare end-user advocate and communication facilitator between client healthcare staff and technical developers and implementers.
• Supervised evolutions of the EMR, Pharmacy, Laboratory & Imaging modules within MedicaPlus (the company’s flagship HMIS solution).
• Supported pre-sales activities (prospect customer presentation, preparation of RFI/RFP).
• Trained client healthcare staff as well as internal staff.

• Managed transversal projects and quality assurance projects aimed at achieving the maximum efficiency of tools utilization throughout IT Services and Operations.
• Gathered the requirements from the IT Services representatives for new solutions and tools evolutions.
• Proposed and managed evolutions projects in line with IT Services requirements and Orange Business Services corporate standards, procedures, processes and convergence plans.
• Defined, evaluated, integrated and validated new tools, releases, products and solutions.
• Defined quality indicators for services and solutions.
• Acted as a functional and technical IT expert.
• Represented IT Services in the corporate committees and transversal groups.
• Managed and reported on IT Services assigned tools and projects in coordination with the IT Services representatives.
• Ensured level 3 support of existing IT Services tools, products and solutions.
• Acted as the primary owner of the reporting solutions for the Service Assurance Systems and Tools team. The activities entailed under this role included:
o Gathering requirements, analysis and design of new reporting functionalities.
o Implementation of the designed solutions.
o ِAdministration of the reporting platform and deployment of new solutions.
o Ensuring timely provision of various KPI reports to target users within the ITD department.
o Proposing, designing and implementing pilot solutions for new evolutions of the reporting platform.

• Managed and reported on IT Services assigned monitoring projects.
• Acted as a functional and technical monitoring expert.
• Proposed monitoring solutions in line with IT Services requirements and Orange Business Services corporate standards, procedures, processes and convergence plans.
• Defined, designed, evaluated, integrated and validated new monitoring products and solutions.
• Defined quality indicators for services and solutions.
• Managed, maintained and supported the existing IT Services monitoring solutions.
• Assisted Professional Services and Customized Solutions teams with bids answers in the presales phase and presented our proposed solutions to prospect customers.
• Provided IT Services tools users with L3 support, training and documentation.

• Managed software development projects within the operations department.
• Handled communications with local and international software vendors.
• Designed and implemented network monitoring solution for EgyNet network as well as the security and network connectivity for the implemented solution. The solution provided network monitoring, notifications, reporting and trend analysis.
• Analyzed, designed and implemented Customer Relationship Management System for the operations department support center.
• Administered Windows 2000 and Windows 2003 and SQL servers for the implemented solutions.
• Acted in research and advisory capacity.

• Participated in design and implemented Customer Loyalty Module for Vodafone Egypt Customer Relationship Management System
• Designed and implemented Human Resources Management System for Raya Software
• Managed a team of four developers

• Participated in the analysis, design and implementation of Meditech’s Hospital Management Information System

• Designed and implemented CILife insurance software
• Participated in the design and implementation of the CIL corporate intranet.

• Analyzed, designed and implemented portable banking solution ( Banque Misr, National Bank of Egypt)
• Analyzed, designed and implemented unified messaging solution
• Analyzed, designed and implemented remote administration / notification solution

• Managed several implementations of the portable banking solution PortaBank (National Bank of Egypt, Banque Misr)
• Analyzed, designed and implemented portable banking solution (PortaBank)
• Analyzed, designed and implemented unified messaging solution
• Analyzed, designed and implemented remote administration / notification solution

• Analyzed, designed and implemented portable banking solution (NSGB/QNB)
• Analyzed, designed and implemented unified messaging solution
• Analyzed, designed and implemented remote administration / notification solution

• Participated in the analysis, design and implementation e-Kotob e-commerce website
• Analyzed, designed and implemented e-Matter electronic publishing solution for e-Kotob

• Analyzed, designed and implemented multimedia applications
• Designed and implemented company website

• Analyzed, designed and implemented several multimedia applications
• Designed and implemented several websites

Resident Physician - Fayoum Governorate Department of Health

Medical Internship