Mostafa Refaat Zaki, Customer service representative

Mostafa Refaat Zaki

Customer service representative

Xceed Contact Center

Location
Egypt - Cairo
Education
Bachelor's degree, bachelor of social work
Experience
14 years, 8 Months

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Work Experience

Total years of experience :14 years, 8 Months

Customer service representative at Xceed Contact Center
  • Egypt - Cairo
  • My current job since September 2009

Customer service representative receiving calls from customers & help them and handle any problem In a different accounts like MOBINIL account 8 months (temporary ) - TELECOM EGYPT account 30 months 140 phone guide 2 months ( 6months permanent ), Elections and allot of selling skills by phone .

Sales engineer at Unionire Group
  • Egypt - Cairo
  • April 2014 to April 2015

Sale of air conditioning and home appliances

Education

Bachelor's degree, bachelor of social work
  • at high instetue of social work/cairo
  • July 2008

Specialties & Skills

Team Management
Phone Skills
Customer Service

Languages

English
Intermediate

Training and Certifications

bacalourios of social work (Certificate)
Date Attended:
September 2004
Valid Until:
July 2008