Senior IT Technical Support
IBM
مجموع سنوات الخبرة :14 years, 5 أشهر
National Passport Issuance Project: March 2013 - Current
Hilton Project: Jan 2011 - Feb. 2013
Responsibilities:
• Performs analytical, technical, and administrative work in the planning and installation of new and existing systems, workstations or servers.
• Diagnoses and resolves problems in response to customer reported incidents.
• Determine types of hardware and software required; installs new hardware and software and maintains existing components.
• Trains end users in the use of equipment and software; performs general maintenance tasks.
• Troubleshoots and resolves issues with computer systems and equipments located throughout the organization.
• Prepares progress reports for all work performed; evaluates products for compatibility, expandability, and ease of use and support.
• Recommends to management the support or nonsupport of evaluated products.
• Dealing with the most essential applications and hardware:
Microsoft Windows; Xp, 7, 8 and Sever.
Microsoft office; 2003, 2007, 2010, 2013.
IBM; DB2, Maximo, Tivoli.
Antivirus and utilities: Symantec, MacAfee, Sophos.
Dell, HP, Lenovo, Xerox, Canon, Avaya, IBM.
Responsibilities: Managing sales plans for Microsoft, VMware, McAfee, NetApp and Symantec products, Responsible for achieving the turn over target, managing the sales team, supervising logistics.
Microsoft certified partner.
VMware enterprise partner.
McAfee partner.
NetApp silver partner.
Responsibilities: Enhancing IT Service Management career by experience,
knowledge and certification of ITIL V3 accredited training organization.
Technical Service management courses training on client’s site for enterprises,
with special rates and perceptive purchase plans.
Microsoft Gold Certified Partner.
Cisco partner.
ITIL accredited instructors and training center.
Graduated from El Tawfikya high school "Thanaweya Amma" 2003. Graduated from Faculty of Law, Banha University 2008.