Social Media Marketing Specialist
Tawseel eCommerce Group
Total years of experience :9 years, 4 Months
Preparing, designing, and publishing visual content through social media for (Taw9eel.com & Sheeel.com) Banner design for notifications and newsletters. write long- and short-form social media messages that attract new users and engage current users. Producing and adding visual effects to videos stories and reels. Stay on top of current social media trends, insights from content, and best practices.
Organized and analyzed data and marketing results. Brought forth a deep understanding of branding, visual design, and digital marketing. Tracked, analyzed, and reported data on digital marketing campaign performance. Researched keywords relevant to marketing efforts of clients. Analyzed past marketing initiatives and revamped the companys marketing efforts to keep readers and attract new ones. Managed content strategy, on-page efforts, and social media initiatives.
Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
Resolve customer complaints via phone .
Use telephones to reach out to customers and verify account information .
Greet customers warmly and ascertain problem or reason for calling .
Assist with placement of orders, refunds, or exchanges .