مصطفى يحيى, hr personnel coordinator

مصطفى يحيى

hr personnel coordinator

premier services & recruitment

البلد
مصر - القاهرة
التعليم
دبلوم, Human resource management
الخبرات
3 years, 1 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :3 years, 1 أشهر

hr personnel coordinator في premier services & recruitment
  • مصر - القاهرة
  • أشغل هذه الوظيفة منذ نوفمبر 2023

Maintain records of personnel-related data (payroll, personal information, leaves, turnover rates etc.) in both paper and the database and ensure all employment requirements are met
Liaise with other departments or functions (payroll, benefits etc.)
Support the recruitment/hiring process by sourcing candidates, performing background checks, assisting in shortlisting, issuing employment contracts etc.
Assist supervisors in performance management procedures

Customer Service Sales Advisor في Etisalat Egypt
  • مصر - القاهرة
  • أشغل هذه الوظيفة منذ أكتوبر 2021

Selling products and services using solid arguments to prospective customers
Performing cost-benefit analyses of existing and potential customers
Maintaining positive business relationships to ensure future sales

Call Center Agent في Raya Contact Center
  • مصر - القاهرة
  • سبتمبر 2019 إلى فبراير 2020

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

الخلفية التعليمية

دبلوم, Human resource management
  • في Institute Of Human Resource Management
  • أغسطس 2023

Reviews, tracks, and documents compliance with mandatory and non-mandatory training, continuing education, and work assessments. This may include safety training, anti-harassment training, professional licensure, and aptitude exams and certifications. Recruits, interviews, and facilitates the hiring of qualified job applicants for open positions; collaborates with departmental managers to understand skills and competencies required for openings. Conducts or acquires background checks and employee eligibility verifications. Implements new hire orientation and employee recognition programs. Performs routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development. Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff. Attends and participates in employee disciplinary meetings, terminations, and investigations. Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance. Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law. Performs other duties as assigned

بكالوريوس, Canon Law
  • في Cairo University
  • أكتوبر 2020

Specialties & Skills

MICROSOFT WORD
GO (PROGRAMMING LANGUAGE)
COMMUNICATIONS
COORDINATING
MICROSOFT EXCEL
MICROSOFT POWERPOINT
PLANNING
CASH REGISTER
CLOSING (SALES)

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي

لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.

اللغات

الانجليزية
متوسط
العربية
اللغة الأم

التدريب و الشهادات

EBS - Elegant Business Solutions (الشهادة)
تاريخ الدورة:
August 2023

الهوايات

  • Basketball
  • Fitness and Training
  • International news
  • Reading and Learning
  • Football