Software Applications Development Head
Raya Contact Center
Total years of experience :24 years, 0 Months
Develop Assets Management for Raya IT
Develop dynamic survey system for all Raya clients
Develop Email tool for Raya to download emails and attachments to the tool and saved in MS SQL DB
Develop Raya Back Log application to measure the on time figure for all Raya projects
Develop dynamic Uploading module to upload excel files for all different MS SQL databases
Develop SMS tool to send SMS messages individually or bulk using APIs for Raya clients
Develop Nissan and Mitsubishi reservation application
Develop integrated web services used in mobile applications to access CRM information
Develop CRM Siebel administration tool to manage all projects pick lists and users by Team Leaders
Develop and maintain dozens Siebel, MS Dynamics, .net MVC and PHP CRM applications (i.e. Miraco Carrier, Al Borg Labs, GMME, Nissan, Mitsubishi, Renault, Fawry, McDonalds, HTC, and Central Bank of Egypt...)
Creating projects reports using (SSRS) reports
Create Escalation matrix integrated with CRM
Create New API integration between existing Application
Support CTI Applications and Modification
Meeting and Collecting clients’ requests
Business and System Analyzing
Designing and planning projects
Managing and Support RCC developers’ team
Managing Team tasks and software requirements
Managing Team performance and deliverables
Managing Services Cost
Forming and Leading project teams
ERP Microsoft Dynamics 365 Finance and Operations developer that provide all support of customizations, reports and system managment.
Create All Insurance types applications (Vehicles insurance, life insurance, Comprehensive Vehicles Insurance, Medical care insurance, Marine Hull Insurance…)
Create Automation Tool to Automatically Install and setup desktop applications
Create archiving documents applications.
Create MS SQL databases and maintaining plans
Create dozens of reports using Crystal reports
Transfer data using DTS Packages and XML files from branches of the Company to the main servers.
Gathering Requirements and analyze to define System Requirements to develop as per Specifications.
Enhance Application Performance
Developed a web based application
Job Titles:
Software Implementation Specialist (KSA)
Implement the company software package which contains several modules for the customer Shell Arabia in KSA.
Senior Developer
Developing Inventory, Accounting, Asset and CRM Systems and creating the output reports.
Projects: (Assets, accounting systems, inventory, payroll, account payable, account Receivable, GL)
Used Tools:
• Visual Basic 6, MS SQL Server, Ms Access, Crystal Reports, MS Data Reports
Senior VB Programmer