Service and Engineering Manager
HitekNOFAL
مجموع سنوات الخبرة :28 years, 11 أشهر
July 2010 - present: Service and Engineering Manager - HitekNOFAL
Tasks: - Supervises and follows up the installation team on a daily basis, assigning
them to the projects and assuring that their roles are understood and executed
properly and accurately.
- Ensures technical accuracy of all technical procedures of the executed projects.
- Solves the installation team technical problems.
- Visits sites to ensure proper implementation of networks installation.
- Prepares periodic performance appraisal reports for the installation team.
- Acts as the technical escalation interface to the customer regarding data
networks and OSP operations.
- Prepares the projects work plans.
- Ensures that all contracts scope of work has been completed according to customer needs hence get customer acceptance.
September 2007 - June 2010: Consultant Project Manager - ACE Arab
Consulting Engineers (Moharram - Bakhoum)
Tasks: - Provided process, data and project modeling in a variety of low current
designs.
- Provided full technical design, analysis, development and enhancement, as well as management and coordination of changes to existing applications.
- Maintained a rich level expertise in industry leading project management skills and tasks.
- Served as a Project Manager via management of end to end project life cycle
development.
- Oversaw minor projects being lead by intermediate level staff under my
supervision.
- Developed costing proposals for projects; performs risk analysis and manages
change control.
- Provided business analysis, business area assessment, customer needs analysis and business systems design for major projects.
- Conducted comprehensive cost/benefit analysis and prepare business cases for projects.
January 2000 - August 2007: Project Manager - El Salam Engineering
Equipments (QUIP)
Tasks: - Managed projects of different technologies: data networks, CCTV, fire alarm,
access control and alarm, intrusion system and many other integrated projects.
- Directed and managed project development from beginning to end.
- Defined project scope, goals and deliverables that support business goals in collaboration with the management and stakeholders.
- Developed full-scale project plans and associated communications documents.
- Drafted and submitted budget proposals and recommended subsequent budget
changes whenever necessary.
- Identified and managed project dependencies and critical path.
- Determined the content of status reports from the project team, analyzed results and performed troubleshooting for all problem areas.
- Defined project success criteria and disseminated them to involved parties throughout project life cycle.
September 1996 - December 1999: Technical Manager - Integrated Business
Solution Egypt (I.B.S. Egypt)
Tasks: - Provided technical direction for the development, design, and systems
integration across multiple client engagements from definition phase through implementation.
- Applied significant knowledge of industry trends and developments to improve service to our clients.
- Easily recognized system deficiencies and implements effective solutions.
- Suggested alternative technical solutions to meet client requirements more
efficiently, and/or with greater reusability, and / or longer life.
- Created and executed development plans across multiple projects and revises as appropriate to meet changing needs and requirements.
- Kept project managers well informed of status of development effort and served as liaison between development staff and project managers and/or clients across multiple projects.
- Defined, communicated and enforced coding standards.
- Managed multiple technical teams within budget and projects schedules.
- Assisted in sales efforts from a technical perspective.
- Consistently delivered high-quality services to our clients.
April 1994 - August 1996: Senior Customer Engineer - Computer System
Division.
Tasks: - Responded to customer call-outs
- Evaluated and resolved problems
- Assisted with the installation of equipments
- Liaised with and worked alongside technical sales engineers
- Offered customer training
- Monitored the performance of the products
- Provided customers with regular reports and feedback on their service requests
- Developed and maintained relationships with customers
- Made recommendations to maintenance technicians
- Offered feedback on future product development, features and functions.
March 1991 - March 1994: Supervisor of the Maintenance Department -
MICOM.
Tasks: - Responsible for all hardware problems.
- Organized and supervised the periodic preventive maintenance for the customers and managed calls.
- Prepared survey and installation procedures at the customer's site.
- Installed the required operating system (mainly NOVELL NETWORK 3.11) on the main computer and configured the OS for peripheral device which shall be
attached.
- Tested the whole system before delivering to the customer.
- Provided training for the customer on how to use the different options of the
OS.
- Provided technical review for company's offers.
- Contacted the software department to solve common problems.
- Contacted Venders (local & international) for making sure that there are always
sufficient inventory for spare parts.
- Conducted weekly meetings with the members of the hardware department.
- Negotiated any evolving problems with the management to reach the optimum
solutions.
- Prepared weekly operation schedule.
August 1988 - February 1991: Maintenance Engineer - Kolaly Computer
Company.
Tasks: - Was responsible for the company's systems.
- Provided maintenance for various customers.
- Repaired printers, terminals and computer boards
July 1986 - July 1988: Customer Engineer - MICOM.
Tasks: - Supported all customer requirements
- Solved all customer's emerging problems
- Conducted periodic preventive maintenance visits.
- Configured and updated different systems.
- Repaired terminals, printers and computer boards.
- Carried out frequent cable installation at the customer's site.
January 1984 - June 1986: Maintenance Engineer - Kolaly Computer Company.
B.Sc. - Menofia University, Faculty of Engineering (Dept. of Communication & Electronics Engineering), 1981 Certifications and Training - NOVELL 2.15 0.5. Installation and Maintenance - CROMEMCO Product Is Training. - Operation and Service of DYNATECH I) CS-1 Computer System Series - TC1 Training Course of COMPAQ Computer System. - TCS Training Course of COMPAQ Computer System. - Building Intranets with Internet Ware Course. - Intranet Ware Integrating Windows NT Course.