supervisor casher
safeway
مجموع سنوات الخبرة :3 years, 3 أشهر
Determine the goals desired, or which the work will achieve.
Good and thoughtful planning to achieve all business objectives, on time, and within available material and human resources.
Organizing various appointments and using time in favor of work.
Distribute tasks and responsibilities to the team, organize workflow, and ensure that employees understand their duties or tasks delegated to them.
Follow up on workflow and correct updated bugs instead of exacerbating them.
Make sure to monitor employee productivity, and provide constructive feedback.
Selecting new employees and working on training them.
Preparing and submitting performance reports.
Determine reward and promotion based on performance.
Ensure adherence to legal policies and procedures, and take disciplinary action if necessary.
Coordination of job rotation and mutual training.
Share company updates, financial results, and new goals with team members.
Help in resolving emergency situations, such as quality problems, or a specific problem with a client or clients, which may be escalated to the top supervisor, that Super Pfizer and his team must deal with.
Identify and solve workplace problems, including being late or absent without reasonable excuse.
Receive customers upon entering or leaving the store. Managing transactions with clients using cash registers. Review and check merchandise and ensure accuracy of pricing. Inventory and collect payments either in cash or using credit cards. Issue receipts, refunds, or alterations. Redeeming coupons and vouchers. Monitor and follow up the available stock of products and submit an order for new products before the quantity runs out. Solve customer complaints, direct them, and provide the necessary information. Keep exit areas clean and tidy. Track transactions in the budget and report any discrepancies. Follow up on exchanges and product returns.
Knowing the level of customer knowledge of the services and products provided by the company Submit customer satisfaction surveys reports Conducting face-to-face interviews, telephone interviews, or online questionnaires with clients Helping clients overcome the problems they face and providing adequate and adequate answers to all their inquiries Receiving, canceling and retrieving customer orders Communicate with clients through various means and websites Dealing with customer problems through various communication channels and showing interest in customer satisfaction Maintaining a positive approach in dealing with customers and showing the extent of professionalism in dealing with and solving their problems Immediately respond to customer inquiries Maintaining records of customer communication, transactions, comments and complaints Provide feedback on the customer service process Achieve and ensure customer satisfaction Use simple language to explain faults and problems and explain them to customers in a simple way Provide all the information needed by the customer Determine the priority of issues, complaints and problems to be dealt with a customer
