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Motayyab alam, admin it

Motayyab alam

admin it·apex infranet pvt.ltd

India

Diploma, Computer Engineering

Work experience

Total years of experience: 3 years, 1 months

admin it

June 2023 - Present

apex infranet pvt.ltd

New Delhi, India

June 2023 - Present

Company industry:
Technical Maintenance & Repair
Job role:
Support Services

IT DESK SUPPORT ENGINEER

May 2024 - May 2025

Apex Infranet Pvt. Ltd.

New Delhi, India

May 2024 - May 2025

• Provided technical support for hardware, software, printer, and network-related
issues.
• Installed, configured, and troubleshot Windows operating systems and business
applications.
• Assisted users with Microsoft Office, Outlook, and email-related issues.
• Managed user accounts, password resets, and access permissions.
• Logged and resolved support tickets while maintaining service standards.
• Maintained IT documentation, asset records, and system reports.
• Performed routine system health checks and preventive maintenance
activities.
• Configured and supported desktop computers, laptops, printers, and
peripheral devices.
• Assisted in software installation, upgrades, and system updates.
• Coordinated with vendors and senior IT teams for issue escalation and
resolution.
• Monitored network connectivity and resolved basic LAN/Wi-Fi issues.
• Provided remote and on-site support to end users across different
departments.
Company industry:
Project & Construction Planning
Job role:
Information Technology

Education

Jamia Millia Islamia University

January 2026

January 2026

Diploma, Computer Engineering

India

GPA (percentage): 60%

GPA (percentage): 60%

Jamia Millia Islamia

December 2025

December 2025

Diploma, diploma in computer engineering

India

Lord Buddha Public School

January 2021

January 2021

High school or equivalent, Applied And Mathematical Sciences

India

Skills

Microsoft Office
Intermediate
Microsoft Office
Intermediate
IT Technical Support
Intermediate
IT Technical Support
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
DOCUMENT PROCESSING
Intermediate
DOCUMENT PROCESSING
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY OPERATIONS
Intermediate
INFORMATION TECHNOLOGY OPERATIONS
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
SYSTEM ADMINISTRATION
Intermediate
SYSTEM ADMINISTRATION
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
أطر JavaScript
Intermediate
أطر JavaScript
Intermediate
Email management
Expert
Email management
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Microsoft Word
Expert
Microsoft Word
Expert
Email Archiving
Expert
Email Archiving
Expert

Languages

English

Expert

Hindi

Native Speaker

Urdu

Beginner

Arabic

Intermediate

Training and Certifications

Certifications
Computer Applications & MS Office
Basic Web Development Training

Hobbies and interests

reading books and playing cricket and badminton