Motaz Alqassem, Assistant

Motaz Alqassem

Assistant

Dubai Islamic bank

Location
United Arab Emirates - Umm Al Quwain
Education
Diploma, information technology
Experience
22 years, 1 Months

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Work Experience

Total years of experience :22 years, 1 Months

Assistant at Dubai Islamic bank
  • United Arab Emirates
  • My current job since August 2011

The primary responsibility of this job is to support documentation systems and processes to ensure control, production, retrieval, distribution, review, and revision of all documents administered by the department.
Support Configuration Assurance staff in the management of engineering document creation and review.
Under general supervision, assures that documentation tasks are performed in compliance with company documentation policies and procedures.
Ensure change requests are in accordance with Saperion procedures and understanding of Product Development Process.
Work involves the ability to execute advanced, diversified tasks and requires individual judgment regarding documentation.
Maintain all electronic archival systems.
Assure filing system is in compliance with QSRs and ISO standards.
Ensures retention requirements are met for all quality records. Receives and stores appropriate paper and electronic records.
Scan, proof, and file electronic documentation.
Maintain systems for control of document review, revision, distribution, production, retrieval and destruction.
Assure all documentation processes including changes are in compliance with existing system specifications and standards per procedures.
Perform all aspects of complex engineering changes, including ECO processing, parts lists changes, MRP input, manufacturing processes.
Research and retrieve documents as requested.
Perform general clerk work related to paper filing systems, including filing, reorganizing, files archive as necessary, etc.
Perform special projects as assigned.
Update and maintain all electronic databases for Configuration Assurance.
Back up of Scanning/Trace-ability system.
Perform other duties as assigned.

senior network administrator at Al- Zaroni Equipment company Sharjah
  • May 2011 to August 2011

Monitor the help desk system and respond to help requests at the enterprise level
Administer assistance to users remotely or through office visits as necessary
Escalate help requests requiring intervention

Public Relations Officer at La villa contracting in Umm Al Quwain
  • July 2008 to April 2011

Effectively communicate all UAE visa requirements and procedures to employees in writing and or verbally.
Arrange medical tests, passports, memos, promotional draws and fine resolution.
Liaise with the Insurance Company for Health cards.
Represent the Company in Government Authorities, Immigration, Labor departments and support the department with enquiries concerning Labor and Immigration matters.
Maintain all legal documentation for employees related to visa issues / cancellation.
Ensure all legal formalities have been completed for employees joining / exiting the company.
Liaise with the HR Coordinator to collate all necessary documents and employee information required for processing visas and work permits.
Prepare and submit visa applications to Immigration and Labor offices for the following: UAE employment visas, renewal / transfer of UAE visa, foreign visas required for business travel.
Ensure all paperwork is submitted to the necessary government authorities for approval and is processed within the agreed time-lines.
Schedule and communicate medical appointments to employees for visa processing.
Prepare and arrange visa cancellations for terminated or resigned employees.
Review all employee applications and forms for completeness, accuracy, timing and conformity to policy guidelines.
Ensure all PRO activities carried out meet the company policies and any legal and regulatory requirements.

Customer services at Municipality Umm Al Quwain
  • December 2001 to February 2008

Receive customer orders by telephone, fax, e-mail or mail, enter customer orders into the sales order system and generate picking ticket(s).
Prepare an online or manual FedEx shipping document for the dispatch clerk
Enter customer contact information into customer account folders and sales contact database.
Maintain the contact database as a current record of customer contacts, including general inquires, price quotes, and complaints.
Reply via telephone, mail or e-mail to customer’s and prospective customer’s inquiries for product information.
Forward customer or in-house messages to other colleagues in a timely manner.
Assist in follow-up to trade show exhibitions by recording contacts in the sales contact database and fulfilling requests for literature or specific product information.
Generate e-mails to customers or prospective customers regarding new products, existing products, product promotions or other news related to the Company’s products.
Assist in maintaining a clean work/office environment.
Fulfill other tasks as may be assigned from time to time by the Supervisor.

IT Technician
  • to
Data Entry
  • to

Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners.
Compile, sort and verify the accuracy of data before it is entered. Locate and correct data entry errors, or report them to supervisors.
Compare data with source documents, or re-enter data in verification format to detect errors.
Maintain logs of activities and completed work. Perform other duties as assigned. This position is for a proof encoder.
Deposit slips and other financial documents. Keying skills are a plus
This position does not involve any customer service/interaction, phone skills, use of spreadsheets, filing, or computers (data entry). It is strictly using a proof machine to encode (print) numbers on checks.

Education

Diploma, information technology
  • at Al Hasoob college for Administration and Technology
  • January 2002

courses: Alpha Institute diploma in computer ( Microsoft office and widows )

Specialties & Skills

Administrative Support
Data Entry
Archives
Administrative
Customer Service
CUSTOMER SERVICE
DATABASE ADMINISTRATION
DOCUMENTATION
EXHIBITIONS
MICROSOFT MAIL
MICROSOFT OFFICE
POLICY ANALYSIS
RECORDING

Languages

Arabic
Expert
English
Intermediate
Urdu
Beginner