customer service represntative
the united bank egypt
مجموع سنوات الخبرة :11 years, 11 أشهر
Answer phones and respond to customer requests.
Provide customers with product and service information.
Transfer customer calls to appropriate staff.
Identify, research, and resolve customer issues using the computer system.
Follow-up on customer inquires not immediately resolved.
Complete call logs and reports.
Recognize, document and alert the supervisor of trends in customer calls.
Recommend process improvements.