Motiur Rahman

Assistant Manager, Customer Service Dept. at EDISON Group

• Bangladesh
• My current job since January 2012

Customer Experience:
A) CSI & insight based weekly action
B) Treat segmented Customer (Corporate & Smart Phone User) from respective CC as per plan
C) Implement CC's Look & Feel (Notice Board, Employee Dress, Cleanliness, Ambience, CX sitting arrangement, CX Comment Box etc.) as per guide line
D) Ensure relationship building with channel partners of respective CC's area
E) Implement different Customer Experience/Service delivery initiatives as per execution brief
Operational Excellence:
A) Maintain and ensure on time bill submission (Dealer Convenience, Holiday, Medical, OT, S Level, Petty Cash, etc)
C) Practice long pending analysis on regular basis and share with respective OP's Manager and CC Support
D) Practice TAT analysis on regular basis and share with respective OP's Manager and CC support
E) Ensure error free reporting within defined timeline
Process Improvement & Employee Engagement:
A) Implement SLA and SOP
B) Ensure ERP Operation/Necessary ERP input as per central plan and guidelines
C) Ensure quarterly evaluation of all employee of respective CC
D) Arrange weekly and monthly coordination meeting with representative from all concerned units within CC
E) Work as local interface for Admin
Compliance:
A) Implement compliant Cash Flow Management at respective CC
B) Ensure security & safety of respective CC premise
C) CC wise risk are identification as per audit checklists