Mouhamad Hoteit

2009 - Present Assistant Manager, Operations
Burj Khalifa,
Emaar Properties, Dubai

Burj Khalifa is an awe inspiring iconic world-wide attraction and the purpose of this role is to manage operations for At the Top and Retail to provide a unique and memorable experience for all visitors to At the Top, Burj Khalifa.

Responsibilities:
1. Manage staff and operations
• Provides management support to the Head of Department and links with other functions within the Department including: Office Administration, Sales & Marketing, Cash handling and Technical AV / IT staff.
• Provides guidance, motivation and management to the subordinates to ensure that they are effectively managing the day to day operations as per the Agreed Service Level Agreement
• Continually lead by example and act as a role model for the Operations Managers, Supervisors, Guest Ambassador and Customer service staff to ensure optimal productivity and standards of service
• Acquire, develop, and provide standard operating procedures for all aspects of the operations.
• Liaise with all contractors and other entities involved in At the Top to maintain the attraction.
• Liaise and advise on complete integrated security plan.
• Liaise and advise on design and build of the experience / attraction and retail store.
• Contribute to the plan and delivery of performance projections for At the Top. Analysis will include marketable capital and top-line operating performance.
• Co-ordinates and delivers all aspects of training to Supervisors and employees within operations. Ensures new employees and managers receive appropriate training as per the agreed position description.
• Continually review the companies Policies and Procedures / Training & Development Manuals to ensure that we are compliant will aspects of service delivery, safety, security and evacuation procedures
• Provide regular Participates as member of Daily Briefings, Weekly Operations Meetings with Management communication and feedback to staff, managers, co-workers and team members so that employees are able to make good decisions and take relevant action.

2. Responsible for financial management
• Provides input to a budget plan that will provide an operating Profit and Loss. Operating budgets will include traditional information such as attendance figures, cost of sales, revenue, and operating expenses.
• Suggest areas for future growth potential and provide plans for capital expansion that will include a financial analysis for each operating year.
• Suggest potential expansion to include ancillary markets not presently realized as the product continues to grow.
• Oversee capital equipment and supply lists to ensure the smooth operation of the attractions.
• Operate and manage financial controls in line with the policy and rules directed by the Finance Department.

3. Ensure safe working environment: • Actively support Company Compliance with the Health & Safety in employment and act ensuring that Emaar is not exposed to unnecessary risk or costs associated with non-compliance.
• Identify hazards, and ensure actions are taken to eliminate, isolate or minimize these by utilizing operational safety procedures consistent with the Health & Safety in Employment Act and ensure staff comply with safe operating practices.
• Ensure visitors are protected by safe systems & ensure safety systems and procedures are adequate to cope with emergencies. Continually improve the Safety culture.

2006 - 2009 Customer Services Team leader
Mall of the Emirates
Dubai

Mall Of The Emirates is one of the largest mall in Dubai with over 520 retail outlets, two fast food courts, and fine dining restaurants, Carrefour, Cinemas, Magic Planet, Ski Dubai and Kempenski Hotel. It is the third largest Mall in the world and is known world wide as the first shopping resort in the world.

Responsibilities:
• Responsible for Customer Service (Team leader)

• Opening and closing of information desks.

• Responsible for POS machines, opening and closing reports, Merchandise sales, Stock take and stock transfer.

• Depositing daily sales cash in the bank.

1997- 2004 Sales Manager
Puma guinea/ Guinea west Africa

Responsibilities:
1. Find clients and convince them to buy our products.
2. Liaise between clients and designers.
3. Follow-up on the production process.