branch operations manager
TUV SUD MIDDLE EAST
Total years of experience :18 years, 9 Months
TÜV SÜD Middle East, L.L.C Branch Manager
2008-to date
Started as Inspection Engineer, then successfully excelled in different capacities in UAE, Oman, Bahrain and Saudi Arabia. Setting up the new branch in Al Dammam KSA and moved up the ladder to be Branch Manager Al Dammam responsible for:
- Identifying potential Opportunities available in the region.
- Retaining and enlarging the Customer base.
- Supervise and assign activities to inspectors.
- Mentor and train the Inspectors and ensure their progression.
- Carry out inspections / training and duties within agreed authorities and to inspection standards as laid down by the Real Estate Department.
- Provide, build and maintain excellent client relationships and ensure that all customer service standards are met.
- Act on behalf of the company, making full use of technical expertise, when required.
- Maintain the highest level of quality control
- Monitoring the implementation of Quality System in coordination with other branches Operation Managers/QA Manager, ensuring in resolving customer complaints within specified time, face internal & external audits.
- Setting up new branch in Bahrain, including legal setup, licensing and recruitment of team
- Employee engagement and performance appraisals
- Driving timely collection of payment
- Preparing pricing and tendering documents
- Resource planning and operation management
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