Customer service specialist
Commercial Bank of Qatar
Total des années d'expérience :9 years, 4 Mois
Helping bank account holders resolve common issues related to debit cards, credit and loans.
Answered all incoming calls and requests to the banking center. Built and manage solid client relationships, acting as a liaison w ith
bank personnel to efectively resolve any client issues. Provided know ledge and expertise in banking to create new
solutions, policies, and improvements.
Tasks
Investigates customer service issues asneeded.
Conducting quarterly performance reviews. Creates customer service processesand procedures.
Training new customer service teammembers. Handle incoming escalations.
Tasks
Resolving customer complaints.
Performed customer problem analysis and resolution. Designing customer service protocols. Updating customer database.
Tasks
interact with the companys customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service.
Receive calls from customers answering questions or addressing
any concerns they may have including handling many inbound and outbound calls to and from customers, listening to customers
needs or issues and providing helpful solutions to their problems.
Graduated
Graduated