MOUMITA CHATTERJEE,

MOUMITA CHATTERJEE

Qatar Airways

البلد
قطر
التعليم
بكالوريوس, Commerce
الخبرات
7 years, 4 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :7 years, 4 أشهر

في Qatar Airways
  • الهند
  • مايو 2014 إلى أكتوبر 2016

Customer Experience - Premium Operations
•Checking in of passenger
•Documents check i.e; visa and emigration requirements for travel(travelling documents)
•Boarding Passenger and issuing boarding documents
•Handling VIP and premium operation, premium customers
•Experienced with all aspects of flight management
•Good problem solving skills especially in high-pressure situation

Guest Officer في Hyatt Regency
  • الهند
  • ديسمبر 2013 إلى أبريل 2014

Checking in guests
•To promote loyalty amongst a broad range of customers.
•Customer complaints handling
•Sales Ability

Customer Service Agent في INDIGO AIRLINES(Interglobe Aviation Private Limited)
  • الهند
  • أكتوبر 2010 إلى سبتمبر 2013

Ticketing, Checking-in of passengers, counters Managing,
•Conduct Departures of Flight, Pre- Flight and Post- Flight Documentation
• Managing Arrivals of Flight with Mishandling Cases of baggage,
•Endow with remedy for customer satisfaction
•Handling customer complains

Customer Acquisition Executive في Frankfinn Institute Of Airhostess Training
  • الهند
  • مايو 2010 إلى يوليو 2010

Managing Enquires and Walk ins,
• Admission Batch Formation, Visit Catchments, Facilitate data management.
•Presentation and Administrative jobs

في STERLINK EDUCATION PRIVATE LIMITED
  • الهند
  • مارس 2009 إلى أبريل 2010

1year
Administration. (Back office)
•Maintaining attendance
•Official Letter Drafting,
•Member management, including email reminders, member roster, and records of financial dues
•Assist client as they enter office and via phone
•Perform filing, data management, drafting and editing short office memos
•Assist with all other office administrative duties

الخلفية التعليمية

بكالوريوس, Commerce
  • في Sir Gurudas Of Commerce Collage-University of CalcuttaST. Xavier’s Institution – Delhi board
  • أغسطس 2009

BACHELOR IN COMMERCE

الثانوية العامة أو ما يعادلها, Commerce
  • في ST. Xavier’s Institution – Delhi board
  • مايو 2006

12 TH PASS CERTIFICATE FROM DELHI BOARD

Specialties & Skills

ADMINISTRATION
CUSTOMER RELATIONS
CUSTOMER SATISFACTION
DATA MANAGEMENT
DOCUMENTATION
DRAFTING
EDITING
FILE MANAGEMENT
FINANCIAL

اللغات

الانجليزية
متمرّس
الهندية
متمرّس

التدريب و الشهادات

DANGEROUS GOODS (الشهادة)
صالحة لغاية:
April 2018
AVSEC (تدريب)
معهد التدريب:
AVIATION SECURITY
تاريخ الدورة:
February 2016
المدة:
3 ساعات

الهوايات

  • TRAVELLING