Mouna Al-assali

• Managed all accounting functions including daily bookkeeping, financial records, and payment reconciliation.
• Supervised and scheduled a team of salon staff, ensuring operational efficiency and service quality.
• Led customer relations, resolving client issues and maintaining high satisfaction rates.
• Monitored inventory levels, controlled costs, and tracked salon performance KPIs.
• Oversaw smooth daily operations across all departments of the salon.

• Managed client appointments, walk-ins, and phone enquiries with professionalism.
• Coordinated daily operations with salon staff to ensure seamless service delivery.
• Maintained high standards of customer service and client relationship management.

• Communicated company services to clients, ensuring a thorough understanding of offerings.
• Managed guest reception, enquiries, and issue resolution to deliver consistent service.
• Prepared and submitted monthly management reports.
• Onboarded and trained new staff in customer service standards and procedures.

• Delivered exceptional in-store customer experiences, guiding clients on product selection.
• Promoted product range and contributed to increased customer engagement and sales.

• Managed hotel and airline ticket bookings, ensuring accuracy and client satisfaction.
• Prepared embassy insurance policies and handled operational administration.
• Supported accounting functions and contributed to financial record-keeping.