Mouna Alhallak

• Develop and manage the implementation of Quality Management System
to be aligned with the adopted standards
• Manage Divisions documents reviewing, and updating & ensure they are
aligned with the Quality standards and compliant with the MTN strategic
objectives and values
• Build & promote a supportive, transparent Quality culture in organization.
• Lead continuous improvement of quality implementation processes to
maintain the quality standards
• Measure processes performance & identify potential sources of error and
take appropriate corrective actions.
• Ensure designing of quality controls and setting of Service Level Agreements
& key performance indicators correctly to achieve business excellence
• Manage, monitor and analyze the key indicators (KPI, KPA) and process
implementation to achieve business excellence.
• Plan and conduct audits to demonstrate conformance and effective
implementation of the companys quality management system,
• Plan, manage and conduct operation & process audits
• Report quality assurance activities & the progress of quality implementation
throughout the organization, in addition to audits reports.
• Ensuring the effectiveness of the

• Developed Quality Management System aligned with ISO standards and strategic goals
• Led ISO 9001 certification, enhancing operational efficiency.
• Implemented company-wide KPI system, KPI monitoring, and continuous improvement
initiatives
• Designed and managed internal process audits aligned with ISO standards.
• Promoted a culture of continuous quality improvement across departments.
• Mapped process controls, improved resilience, and ensured business continuity
• Documents control to ensure alignment with the Quality standards
• Setting of Service Level Agreements & key performance indicators correctly to achieve
business excellence
• Ensuring the effectiveness of the quality management system applied.

Stay abreast of all relevant compliance and regulatory requirements within the
Telecommunications Industry
• Improve the controls related to business continuity and resilience Mapping
KPIs to PPPs and identify the key controls within each process work on
Auditable Areas based on yearly plan
• Ensuring that organizational risks are identified, assessed and treated in a
proper manner.
• Review technology related policies and procedures according to new rulesand
regulations and work with business units to affect necessary changes
• Evaluate the effectiveness of existing policies and procedures, and work with
business units to initiate enhancements as identified
• Drive continuous improvement on standardization of processes across MTN
along with technology business units leading to an improved internal control
environment
• Monitor compliance to related policies and procedures through the
introduction and execution of an effective compliance program.
• Facilitate audits of policy, compliance and procedure to standards, including
liaison with internal and external auditors
• Act as a link between third line assurance functions such as internal auditand
relevant first line functions
• Ensure adequate alignment to Group policies and procedures.

• Oversaw regulatory compliance and corporate risk assessments.
• Aligned internal procedures with international telecom regulations.
• Documents control to ensure alignment with the Quality standards
• Implemented a policy control system that improved audit readiness.
• Enhanced internal control environment through process standardization
• Acted as liaison between audit, compliance, and operational units
• Evaluate the effectiveness of existing policies and procedures, and drive continuous
improvement on standardization of processes across MTN.

• Preform Risk management and risk treatment.
• Create risk register and yearly update and maintain
• Operate the department within the allocated budgets.
Managing and conducting security, vulnerability assessments.
• Ensure employee, contractors and third parties comply with MTNinformation
security policies, processes and procedures.
• Follow up all information security projects and tools. Operate the department within
the allocated budgets.
• Establishment and maintenance of organizational information Security policies,
processes and procedures.
• Prepare information security plans and budgets.
• Business Continuity Management (DRP, BCP, BIA AND RM)
• Manage information security governance and monitor compliance to Information
security policies, procedures and standards.
• Follow up all information security projects and tools.
• Recruit, motivate and develop staff ensuring that objectives are established and
communicated; individual performance is supported, monitored and reviewed, to
ensure manpower plans are met.

• Established organization-wide security policies and maintained ISMS policies.
• Led business continuity planning and DRP/BCP implementation.
• Monitored compliance with ISO 27001 and other standards.
• Led enterprise-wide risk assessments
• Established organization-wide risk registers
• Managing and conducting security vulnerability assessments.
• Developed and enforced information security awareness programs

Teaching at Computers Engineering and Automation Department Faculty of Electrical and
Mechanical Engineering.

• Developed and implemented HR strategies and departmental procedures.
• Facilitated organizational restructuring and leadership development programs.
• Established standardized procedures across departments
• Managed HR operations, department budgeting.
• Setting and evaluating SLA & KPI to improve the effectiveness of the organization.
• Plan and led the implementation of employee development programs.

• Managed network quality, KPI enhancement, and coverage optimization
• Designed and tested new radio features and managed site budget planning
• Formulating plan for testing new radio features and reporting their effects on
the network.
• Formulating plan for yearly sites budget.
• Preparing yearly performance evaluation for zone staff.
• Monitoring customer complaints and put action plan
• Working on criteria problem such as dropped calls, handover problems, and
frequency planning.
• Adjusting parameters in order to enhance network performance
• Preparing annual new LAC plan

• Managing operations and coordinating the tasks of several supervisors, engineers and
technicians.
• Improving the radio quality and coverage of the network to achieve the target
• Controlling network optimization and planning issues and handling interference
problems.
• Checking weekly statistics to monitor the behavior of the network on BSC level and
report improvements.
• Dealing with target KPI and discussing with supervisors in special case of major
problem to find better ways to improve KPI
• Approving work requests for any network changes and following up with other
departments until change is implemented
• Formulating plan for testing new radio features and reporting their effects on the
network.
• Arranging to cover areas of new events and reporting performance of implemented
solution.
• Formulating plan for yearly sites budget.
• Following up on the air procedure & new site.
• Preparing yearly performance evaluation for zone staff.
• Arranging implementation of border agreements with neighboring countries.
• Monitoring customer complaints and sending comments and action plan to the
requesting party.
• Working on criteria problem such as dropped calls, handover problems, and frequency
planning.
• Adjusting parameters in order to enhance network performance
• Testing new features in the network that help improve its performance and making
professional reports.
• Preparing annual new LAC plan
• Field Survey: diversified survey - green field (towers, water tank), and of course city
survey

• Coordinated project logistics, material movement, and documentation
• Acted as administrative and technical support to the TXM Project Manager
• Following up on survey reports progress.
• Landing of shipping documentation and delivery checking related to the contracted systems
and equipment supply.

• Developed SCADA systems and designed electronic control circuits
• Assembled computers and designed industrial advertising boards