Abu Dhabi
مجموع سنوات الخبرة :14 years, 0 أشهر
Welcome and greet every customer in a warm and friendly
manner & deliver excellent customer service at all mes.
• densify customer needs through asking ques ons;
confidently recommend appropriate products; recommend
others products at every sale opportunity
• Receive cash or payment in any authorized modes from
customers, issue receipts/ bills against their purchase and
provide professional cash point service.
• Handle customer complaints professionally and efficiently, in
line with the company a er sales policy, escala ng to
management if necessary.
• Demonstrate and maintain product knowledge, fashion
trends, instore promo ons at all mes.
• Maintain clean and organized display, fi ng rooms and stock
areas.
• Comply with all company policies and procedures including
refund and exchange policy, security, health and safety
policies etc.
• Achieve monthly targets and KPIs.
Promote and sell beauty products of the company to
customers
• Extend extensive beauty product knowledge to customers.
• A end and respond to customer queries on beauty products
to enhance sales.
• Meet and maximize sales targets and established goals.
• Prepare reports on returned and / or damaged beauty
products.
• Offer extensive beauty and cosme c informa on to
customers and assist them in choosing right products.
• Maintain appearance, inventories and reports of the
department.
• Create effec ve displays to sell seasonal and promo onal
beauty products.
• Responsible for receipt of payment through automa c debits,
vouchers, credit cards, check and cash.
• Ensure money in cash drawers is adequate at the
commencement of shi s.
• Maintain clean work areas and ensure adequate staffing is
done.
• Assemble and manage other records and reports
Consider the needs of customers at all mes
• Ensure a high standard of customer focus within the store,
• Ensures a high standard of visual merchandising
• Effec vely communicates any changes in stock or store
layout to store supervisor
• Maintaining replenishment/broken sizes of the merchandise
• To maintain strict levels of confiden ality with regards to all
areas of the business par cularly commercial informa on and
personal details of employees
Balancing the accounts from day shi
• Managing front desk ac vity and handling guest check-in and
check-outs
• Handling customer requests and complaints and direc ng
other employees or departments accordingly
• Crea ng invoices, bills and checks for vendors, employees
and contractors
• Ensuring that all end-of-day ac vi es have been successfully
executed by employees in all departments
• Answering calls and queries related to poten al booking
• dealing with bookings
• comple ng procedures when guests arrive and leave
• choosing rooms and handing out keys
• preparing bills and taking payments
• taking and passing on messages to guests
• dealing with special requests from guests (like booking
theatre ckets or storing valuable items)
• answering ques ons
• dealing with complaints or problems