Deputy floor manager
ABC
Total des années d'expérience :10 years, 8 Mois
Deputy Floor Manager 2017-2019 • Analyzes results: sell-through, brand and product analysis, footfall, etc...
• Full participation and analysis of the monthly business review.
• Monitor on a monthly basis all basic retail indicator (sales, UPT, average transaction, etc).
• Actively seeking inputs from customers and efficiently addresses complaints toreinforce
service standards and ensure smooth running of activities.
Managing the Floor & Team
• Maintain a strong floor presence and coverage to drive selling efforts and assists FM
in setting goals (self and team).
• Monitor the individual targets for team members and sales progress, as well as target
by brand.
• Drive the selling skills and behaviors of the team.
• Maintain inventory control and order stock.
• Promote customer service excellence and exceed customers’ expectations.
• Ensure proper display and visual merchandising standards at all times.
• Handle POS transactions from returns, discounts, etc. and control employee purchases.
• Ensure that ABC and tenants’ employees abide by set policies, procedures and ABC
standards.
• Accountable for the quality control results and ensure compliance on the floor.
• Provide consistent team coaching to ensure continuous improvements, recognize and
reward good performance.
• Ensure on-the-job training and follow-up on the implementation of training curriculum.
Interaction with Buyers
• Stay up-to-date on trends and upcoming collection.
• Provide detailed constructive feedback on the collection to the Buyers.
Operating and managing five Nike branches, around 30 employees.
• Leading brands towards achieving monthly, quarterly and annual targets.
• Managing stocks and operational costs to insure operational efficiency.
• Maximize stores performance by developing KPI’s, conversion rate and sales target.
• Managing inventory process twice per year.
• Analyzing and preparing daily and weekly financial reports.
• Managing stock replenishment, promotions and staff according to business needs.
• Responsible for launching new brands and stores by managing all task elements.
• Follow up on the induction process of new staff, interviewing candidates, conducting
training programs and monitoring individual performance.
• Monitoring visual merchandising on a dialy bases.
• Auditing inflows, petty cash and banking transfers on a daily basis.
Trains store staff by reviewing and revising orientation to products and sales training
materials; delivering training sessions; reviewing staff job results and learning needs with
retail store manager; developing and implementing new product training.
• Applies management skills to improve efficiency and accomplish operational objectives
within own unit.
• Identifies and resolves day-to-day technical and operational problems.
• Accountable for the performance of a team.
• Set priorities for employees to meet daily deadlines; develop plans to meet shortterm
objectives.
• Purchases inventory by researching emerging products; anticipating buyer interest.
• Attracts customers by originating display ideas; following display suggestions or
schedules; constructing or assembling prefabricated display properties;producing
merchandise displays in windows and showcases, and on sales floor.
• Helps customers by providing information; answering questions; obtaining merchandise
requested.
• Prepares sales and customer relations reports by analyzing and categorizing sales
information; identifying and investigating customer complaints and service suggestions.
• Prepare monthly and weekly reports for uper management.
A leading design company that produces and designs with home and building interiors
through contractors and interior designers and architects.
Operations/ Human resource officer
• Prepare daily Manpower report, delivered to the GM.
• Prepare Timesheet report, delivered to the HR Manager.
• Quality control on all products after assembly.
• Manage the resources of the company and organize them into teams, based on their
handed projects and skills.
• Distribute the tasks on the employees.
• Follow up on project progress.
• Receive the shop drawing of some projects and mange its work with foreman and senior
labors until delivery.
• Prepare a job order card for each and every item that will be produced and assigned
to the specific foreman in the factory.
• Follow up and make sure the projects are delivered before or at the agreed deadline..
• Hiring new employees based on their qualifications & monitoring there training progress.
• Evaluating all junior, senior labor and three Forman regarding their work efficiency
and quality.
• Earned a good experience in leading several teams and managing 153 employees.
• Report only to the production and general manager.
Languages
June 2008 - 2012: Gallery VANLIAN
A leading retail company specialized in home furniture and accessories.
Train, improve and manage new sales force.
• Handling the negotiation phase before the project.
• Manage and execute projects for hotels, restaurants, apartments, villas, etc…
• Follow up and coordinate between the client’s deadline and company’s shipping
and production schedule.
• Prepare and follow up the contract’s terms and conditions regarding projects managed
by myself.
• Report only to the general manager regarding the handled projects.
Represent a company’s products or services in order to obtain new customers.
• Interview and analyze the client accurately in order to generate successful selling
of products or services.
• Adjust the furniture and accessories to fit the costumer personal taste desires
and expectations.
• Handle furniture projects regarding studios, apartments and lofts.
Represent a company’s products or services in order to obtain new customers.
• Interview and analyze the client accurately in order to generate successfulselling
of products or services.
courses: Lebanon Conflict Resolution Network-LCRN/