Admin
Emirates Vacation Club
Total years of experience :13 years, 11 Months
Delegating tasks
•Monitoring the team’s performance
•Assisting the team by performing the tasks with them
•Helping with training and development
•Completing paperwork
•Handling complaints (from both staff and customers)
•Helping to hire new staff
•Reporting to senior management / personnel when required
Supporting, developing and maximizing effectiveness of sales operations to ensure positive professional services, revenue growth effect on margin and high customer satisfaction.
•Directing, coordinating all administrative operations in an organized manner ranging from sales to data entry and record keeping.
•Ascertaining that deposits and cash handling activities are in compliance with established procedures while maintaining proper security standards.
•Evaluating customer requirements, providing feedback regarding the company’s fashion collections, suggesting modification and incorporating the same in business strategy, thus effecting high levels of sales and achievement of company objectives.
•Coordinating with the sales teams for developing and implementing competitive sales strategy considering all significant external factors including competition, customer needs and internal factors such as business strategy and sales targets.
•Maintaining a data base of VIP customers and prospect customers. Creating and developing new business clients, sustaining existing customer base and converting base leads into business for the company.
•Handling branches inventories, conducting daily stock checking and ensuring availability of sufficient stock to support sales schedules.
•Assessing customer needs, preferences and expectations regarding specific products and advising customers on latest trends in the fashion market.
Preparing daily workloads for staff and coordinating the daily allocations of work.
•Motivating the team to achieve high standards and KPI targets.
•Handling new client enquiries and acting as the face of the business.
•Dealing with and resolving problems and issues which arise.
•Mentoring and training up junior and new staff.
•Providing prompt and accurate information on individual performance.
•Work owner base to maximize referral lead harvest, reloads, and point of sale referral leads. Monitoring competitor activity & continues research.
•Present the product to guests so they understand clearly and have realistic expectations of product features
and uses including benefits and limitations.
•Successfully reach and maintain goals as outlines in our sales performance Standard Operating.
•Assure complete and accurate processing of documents pertaining to sales.
•Work closely with designated management to minimize cancellations, provide comprehensive owner assurance and ensure timeliness of closing.
•Provide proactive guest and owner service.
•Attend sales meetings, conferences and events.
•Keep up to date with product developments.
•Work and cooperate with other departments.
•Devise new sales or marketing strategies.
•Schedule appointments, calls, and meetings.
*Traveled to Senegal and Nigeria (Africa) for roadshows.
Spearheading market studies to identify competitor’s sales opportunities, designing and implementing
marketing/business development measures to optimize sales, volume distribution and customer service.
•Researching new business opportunities, conducting risk analysis/feasibility studies, as well as recommending improvements to the higher management on increasing revenue growth.
• Directing, coordinating all administrative operations in an organized manner ranging from sales to data entry and record keeping
• Coordinating with the sales teams for developing and implementing competitive sales strategy considering all significant external factors including competition, customer needs and internal factors such as business strategy and sales targets.
• Overcoming all kind of conflicts from the side of customer or staff to create a healthy working relationship.
• Develop a working atmosphere between all departments for smooth working flow and completion of the daily target.
Read and evaluate all the presented texts for translation.
•Manage and overcome all kind of grammatical obstacles while translating by use of all available tools by
•Researching legal phraseology to ensure the correct translation is used.
•Liaising with clients to discuss any unclear points.
•Conducting face to face interpreting.
•Translation of documents /letters from a foreign language to English and vice versa.
•Reviewing and proofreading mother-tongue text.
•Telephone interpreting.
•Supporting the translation team with other projects when necessary.