Mourad Fernana

• Respond to internal and external HR related inquiries and requests and provide
assistance.

• Maintain records of personnel-related data (payroll, personal information, leaves, turnover rates etc.) in both paper and the database.

• Support the recruitment/hiring process by sourcing candidates, performing background checks, assisting in shortlisting, issuing employment contracts.

• Schedule meetings, interviews, HR events and coordinate training sessions and seminars.

• Prepare Evaluation, Reward, Penalties, Vacation, and Accommodation arrangements report.

• Plan, organize, and schedule meetings, record minutes of the meeting MOM to the concerned.

• Prepare and collect new workers documents for database and ERP system.

• Arrange attendance in factory, showrooms, and night shift and coordinate with the accountant Department to prepare the salaries.

• Make the investigation reports and reporting to the senior Management.

• Prepare the document to open the bank account for payroll and the health cards, ID.

• Updating the direct line manager on issues / queries that must be followed up.

• Support other functions and coordinate with the other department.

• Maintaining physical and e-records of confidential correspondence and documents.

• Work closely and coordinate with sales team, technical, Logistics.

• Build and maintain strong relationships with new and existing clients.

• Prepare credit limit requests, sales orders and invoices.

• Coordinate the delivery and follow-up the payment.

• Collaborate with the sales team to develop effective sales strategies.

• Conduct product demonstrations and technical training sessions for clients.

• Address customer inquiries and resolve technical issues.

• Stay updated on industry trends and competitor activities.

• Prepare and submit sales reports, forecasts, and market intelligence.

• Maintain accurate records of sales activities, customer interactions, and transactions.

• Direct and screen incoming calls, compose miscellaneous correspondence, forms, reports, presentations, letters, budget reports, etc.

• Coordination between the delivery company, the customer and the shop.

• Responding to store owners and assisting them in uploading pictures of their products and clarifying anything that is not understood on the application.

• Respond to clients in the event of an error in receiving their orders or in the event of any inquiries.

• Endorsement of products images of commodities displayed on the application.
• Track the orders and all existing purchases, including sellers’ payments, on the dashboard.

• Respond to questions related to office operations and administrative processes.