Senior Account Manager
Bigo Live
مجموع سنوات الخبرة :10 years, 8 أشهر
Outsourcing management supervisor / Contact center supervisor In Jollychic EC Limited.
Chatbot Operation manager in Jordan.
• Customer cases such as return, refunds, general inquiries.
• Handling manager calls when the customers want to talk to manager.
• Handle customers' orders and cases through Oracle ERB system (Seibel and EBS).
• Expert at Magneto (Backdoor software) For MarkaVIP.
• Handle customer Store credit and Bank information's.
My Own Home-based job, doing everything withing a firm.
-P.O process with Outside MENA.
-Dealing with 3PL courier companies.
-Receiving and packaging the items to be ready for the delivery.
-Quality Assurance for the whole workflow in every step.
-Delivery.
-Handling customer service though social communication Chanel's such as Facebook, Instagram, twitter.