Operations manager
Worldwide group
Total years of experience :20 years, 4 Months
A direct manager of four brands in food and beverage ( ChoowyGoowy pastry, dipping chocolate lounge, pizza cone italian and shaketastic ), direct report to the company’s owner.
- Opening and operating 5 outlets and 1 department of distribution.
- Increase the sales by 65% since joining the company.
- Increase the net profit to 32% by implementing an aggressive plan in cost controlling.
- Training managers and increase their business knowledge and cost control awareness.
- Following a marketing strategy in order to led to sales increase in all departments and brands.
- Follow professional menu engineering and find out new prices that increase the brands sales.
- Contacting with franchisers, preserve the brand’s standard and quality of service.
- Experience in contracting with suppliers and working on deals to decrease the goods price.
- Submitting a monthly a professional P&L compared to the actual budget.
- Follow strategies to reach the brand’s sales targets.
- Find out deals that increase the brand’s business.
- Recruiting supervisors and staff members.
- Organize big event (exhibitions, wedding, private party ...)
- Developing new departments (sales, marketing and purchasing ...)
- Creating business plan and follow it when launching a new department or brand.
Caribou coffee - Watanya restaurants - Doha Qatar
5/2009 - 4/2011
A manager of two outlets, opening outlet manager of 1 outlet, reported to the brand manager.
- Get a 1 month of training on coffee bases and roasting master.
- A well knowledge of coffee cupping, roasting degree, coffee origin.
- Preserving the brand’s standard of product and service.
- Contracting with supplier.
- Training new supervisors and staff members.
- Following professional strategies to increase the outlets sales and mission to decrease its cost.
- Recipe cost.
- Opening new outlet that meet the brand standards.
- Menu engineering.
- Submitting official forms to the corporate office such as payroll, Monthly cost, Productivity.
- Monitor the staff performance.
Branch Manager Zaatar w Zeit Lebanese fast food restaurant (Abudhabi UAE) outlet manager, decision maker, a good experience in customer care and working on a strict standardize, recruiting staff and supervisors, a detail oriented in leading, directing and managing the outlet and preserve the company, opening new outlets that meet the chain standards.
in-charge of all responsibilities in the camp, performance and reporting experience to the company, how to deal and satisfy customers, solving and handling complains, costing, budgeting, and accounting, opening and organizing new camps.
Directing and organizing a big events, from 300-1000 persons each, organizing and controlling more than three events in the same time.
public relation and costumer service at “cyber-profit” company for financial consulting e-business and Forex market analysis
acquired various experiences such as; scheduling, hiring, managing big staff and training them.
Experienced in distributing staff duties and tasks, planning, Controlling, and a good experience in F&B.
knowledge in making food and beverage in addition of a wide experience in practice on all kinds of services and how to lead the staff in serving.
Good experience in sales.
and controling store
GPA: 3.00