Moustafa Abd-El Raouf

Managed maintenance operations, breakdowns, commissioning, and repairs with a total annual budget of 1M euros, and total projects of 7M euros.
•Led the aftersales teams with a total of 8 technicians, engineers, and administrative personnel.
•Successfully delivered the installation of the DMU 60 Gantry machine within 2 weeks before the schedule and with a 7% saving of the project budget.
•Managed and established service contracts with prospective customers, with an increase of 20% than the past year
•Generated KPIs for the team, managed through objectives and developed the Balanced Score Card.
•Delivered the spare parts and services selling and maximize the revenue by 125% of the targeted.
•Tracked and controlled expenses, insuring positive EBIT, with 4% organic growth.

Managed The Customer Service teams and operations, which consist of more than 75 individuals.
•Increased customer satisfaction with a decrease in complaints by 5% and a Net Promoter Score of over 87.
•Spare Parts selling with an increase of 13% than the previous year.
•Generated the technician scorecard that aims to increase operational performance by 33%.
•Managed Workshop and External maintenance operations and coordinated resources (operational and human) schedules and activities to effectively manage jobs.
•Follow up on the franchise/agents' performance and monitor the results and take the needed corrective actions in case of any deviation from the agreed SLA and objectives.
•Delivered the monthly and annual budget, with a 12% increase for 2019 -2020
•Increased Inventory efficiency by achieving ITO (5 times/year)
•Managed the reverse logistics function and reduce costs by 45%.

Managed the Installation of 27 AHUs for the academy ventilation system
•Applying designed blueprints & testing for installed networks-Pipes installation, welding, and commissioning
•Managed the installation of all underground mechanical infrastructure network (Chilled water - Irrigation - Sewage - storm water - Internal and external fire network - process water - treated water)
•Followed and developed the project specification about international standards (NFPA - ASHRAE) Other Experiences

Maintenance of Power Generators (Mechanical and Electrical)
•Maintenance of Diesel and Otto Cycle engines (Overhauling)
•Maintenance of Heavy trucks and Vehicles

Design and installation of Reverse Osmosis water desalination Plant
•Site Engineer for water and irrigation network installation.