مصطفى عابدين

- Achieved 2024 Budget.
 Overachieved 2025 Budget.
 Fulfilled the Civil Defence and Ministry of Tourism requirements and obtained the hotel licenses.
 Fostering a positive work culture that improving employee engagement and reducing staff turnover.
 Renegotiated peak period contracts’ rates with the travel agents partners and increased it up to 200%.
 Controlling the operational costs and maintaining the quality of services (-11% Reduction 2025 Vs 2024).
 Increased 15-20% repeater business/guests 2025 Vs 2024, reduced the OTA independency and commission.
 Successfully hosted high-profile international annual event guests (Formula 1 - Formula E - GT24 - Rally Dakar).

 Improved guest satisfaction to reach 9.1/10 on Booking.com platform.
 Increased monthly ancillary revenue through up-selling and cross-selling (11K $).
 Improved operational efficiency across FO, HK & GR to maximize Occupancy and ADR up to 107%.
 Managed and executed +500 NDAs related to guest inconveniences and successfully restored guest loyalty.
 Protected hotel revenue by clarified, settled and declined +70 official compensations requests (+100, 000 €/£/$).
 Numbered, categorized the available rooms with full room inventory.
 Ensured full compliance with TUI brand standards and safety regulations.
 Achieved high occupancy targets through effective coordination with the sales team.
 Guaranteed operational smoothness and guest safety aligning with renovations work.
 Led the pre-opening setup of the Front Office Department, including SOP, PMs Configurations.
 Recruited, trained the entire front office team and ensuring operational awareness prior the opening.
 Oversaw cash handling, night audit procedures and revenue control systems ensuring financial accuracy.

 Assisted in developing and implementing Front Office SOPs and service procedures for daily operations.
 Supported the recruitment, onboarding and training of FO staff, contributed a smooth operational launch.
 Participated in soft opening and grand opening operations, ensuring efficient guest flow and service delivery.
 Supported T.Agents, VIP arrivals and high-profile guests ensuring personalized service and brand representation.

 Managed high guest flow and group arrivals, minimizing wait times and service efficiency.
 Trained large front office team (40 members) maintaining service consistency and operational efficiency.
 Assisted in resolving guest complaints and service recovery cases, reducing escalations to senior management.
 Coordinated closely with Sales, Reservations and Banquet teams during large conferences and citywide events.

 Participated improving resort rating to reach 9.3/10 on Booking.com platform.
 Participated improving resort ranking to reach #1/275 resorts on Trip-Advisor platform.
 Supervised daily front desk operations and ensuring smooth seamless guest experiences.
 Handled VIP, VVIP, and high-profile guests, ensuring personalized service and adherence to brand standards.

 Motivated a large front desk team across multiple shifts (25 Receptionists).
 Led front desk team ensuring seamless daily average 250 check-in/check-out processes.
 Supported upselling initiatives for premium units contributing to increased ADR and total revenue.
 Acted as a key member of contact for large group arrivals ensuring operational coordination (+150 Rooms).

 Delivered exceptional personalized service and seamless guest experiences.

 Delivered exceptional personalized service and seamless guest experiences.