Customer Service
teleperformance
Total des années d'expérience :11 years, 0 Mois
Own and manage the client relationship: resolving calls efficiently and effectively.
Ensure service level agreements are met and maintained.
- Work as part of a team to ensure offering world-class Customer Service at all times.
- Be proactive in regards to the improvement of processes and procedures.
- Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
- Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
- Mentor and support new employees.
- Use the job tools (telephone and computer) effectively.
- Meeting service level in handling all transactions measured through productivity reports.
- Accuracy in handling all assigned tasks.
- Attendance and punctuality.
customer service
Job Description
- Visit the market regularly with delegates.
- Assist delegates and solve their problems in the market at the appropriate time.
- Develop plans and schedules for the team to achieve the goals and follow-up implementation.
- Follow up the implementation of the sales team for marketing programs and periodic presentations.
- Monitor the market and companies in particular competition and provide reports to management.
- Follow-up sales of delegates, according to the numbers and varieties.
- Follow-up sales team to reach the goals set for the sales.
- Follow-up and customer service in all respects, especially starting from orders recorded until they arrive, delivered and displayed on the shelves.
- Follow-up customer accounts with the company to avoid the accumulation of receivables.
- Weekly inventory control in the company and report the missing goods management.
- Review sales orders prior to their adoption of the delegates.
- Matching customer balances periodically to delegate.
- A weekly discussion of the sales team to see the achievements of the past week.
