Showroom and Sales Manager
Tagoury's House
مجموع سنوات الخبرة :11 years, 9 أشهر
Tagoury's House is an Egyptian retailer imports furniture from different countries and sells them in Egypt.
As Showroom and sales manager, my responsibilities included:
Assist sales team achieving and exceeding sales targets.
Prepare regular reports to CEO.
Represent the company in exhibitions and shows.
maintain smooth flow of products between warehouse, showroom, and clients.
receive clients feedback and respond accordingly.
promote the company's name to potential clients and always search for new leads.
Ariaf is a multinational studio for furniture and furnishing solutions based in Cairo.
Ariaf has its own Workshop, design studio, and showroom.
As showroom and sales manager, I was responsible for all showroom sales operations including:
hiring, coaching, and monitoring sales team, execute the company's sales plan, study the market and the competitors and provide alternate sales channels, participate in marketing plan and strategies, receive customer requests and complains and set the maximum customer satisfaction levels, maintain a smooth connections between company's divisions(showroom, workshop, design studio, and warehouse), set the showroom visual plan according to available products and best selling items, maintain a strong relations with interior designers and contracting companies, ...etc.
Company Profile:
Taiga General Trading is private company that specialized in selling Solid wood dining tables, benches, and coffee tables.
All the pieces are made completely from natural wood keeping the engraves, holes, and wavy edges, and this is what gives the beauty for these items.
Job Responsibilities:
• Identify and create new opportunities through building strong relationships with architects, interior designers, and any potential customer.
• Participating in, or attending events on behalf of the company.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Achieving the balance between the different projects’ needs and the available in stock items.
• Make sure that clients are always satisfied with our product and service.
• Assist customers in items selection and purchase in a manner that maintains mutual trust and long term relationship.
• Order appropriate inventory to optimize sales and profits.
• Hire and manage sales staff that understand the company's approach to sales and service, and can accurately perform it.
• Motivate, coach, train and develop sales staff (if needed) for optimum sales performance and excellent customer service
• Routinely communicate sales status including: sales, returns, issues, inventory, opportunities…etc. to the owner and request assistance if needed.
• Assist setting the marketing strategy of the company and follow up on implementing it.
• Study the market for possible competitors and analysis their weakness and strengths.
• Manages sub-contractors by locating, evaluating, and selecting sub-contractors; monitoring and controlling performance
• Accomplishes construction human resource objectives by selecting, orienting, assigning, scheduling, counseling, and disciplining employees.
• Monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Prevents fines and interruptions by complying with, and enforcing, codes
• Meets project budget by monitoring project expenditures; identifying variances; implementing corrective actions; providing non-project annual operating and capital budget information
• Achieving the balance between the different projects’ needs and the available resources (labor, financial, material...etc.)
• Assist the interior and chief designer drawing the main lines, settings alternatives, reaching the perfect image for the design and how to implement it.
• Make sure that the project progress is following the cost-profit plan.
• Ensure compliance with all showroom policies and procedures
• Maintain a clean and attractive showroom appearance that will enhance sales
• Merchandise showroom to optimize the brand look and feel
• Identify and create new customers through building strong relationships with architects and interior designers
• Assist showroom customers in Furniture selections and purchases in a manner that maintains long term relationships
• Become proficient in and train staff on the company’s order entry and operating system
• Continued oversight of staff compliance with company procedures and operating processes
• Order appropriate inventory to optimize sales and profit
• Maintain inventory space and sales floor in an organized manner to enhance safety and efficiency
• Coordinate activities of stock personnel to facilitate shipping and receiving in accordance with established procedures
• Contract appropriate external resources (cleaning crew, maintenance) to support showroom operations
• Order and maintain office and cleaning supplies.
• Hire and manage sales associates that understand the company's approach to sales and service, and can accurately perform the showroom procedures
• Motivate, coach, train and develop sales associates for optimum sales performance and excellent customer service
• Demonstrate and ensure a sales approach and level of service that will attract and retain long term customers
• Routinely communicate store status including: sales, returns, issues, aging, inventory opportunities…etc. to operation manager and the owner and request assistance needed from them
• Prepare timely monthly reporting in accordance with company
requirements
• Ensure accurate showroom inventory, sales reports and bank records
• Manage the communication between the two branches and the warehouse to insure efficient items display in both showrooms.
• Prepare Reports for the HQ about Sales, traffic, damaged items, repairs, shortages…etc.
• Directly supervise and coordinate activities of retail sales workers.
• Assign employees to specific duties.
• Examine merchandise randomly to ensure that it is correctly priced and displayed and that it functions as needed.
• Instruct staff on how to handle difficult and complicated deals.
• Getting Information, Observing, receiving, and otherwise obtaining information from sales team, senior sales, warehouse, import manager, & marketing manager.
• Receive customers’ complaints and discuss the appropriate compensation and actions to be taken with management and sales associates.
• Set the Natuzzi look and display in exhibitions and events.
• Ensure compliance with all showroom policies and procedures
• Maintain a clean and attractive showroom appearance that will enhance sales
• Merchandise showroom to optimize the brand look and feel
• Identify and create new customers through building strong relationships with architects and interior designers
• Assist showroom customers in Furniture selections and purchases in a manner that maintains long term relationships
• Become proficient in and train staff on the company’s order entry and operating system
• Continued oversight of staff compliance with company procedures and operating processes
• Order appropriate inventory to optimize sales and profit
• Maintain inventory space and sales floor in an organized manner to enhance safety and efficiency
• Coordinate activities of stock personnel to facilitate shipping and receiving in accordance with established procedures
• Contract appropriate external resources (cleaning crew, maintenance) to support showroom operations
• Order and maintain office and cleaning supplies
• Motivate, coach, train and develop sales associates for optimum sales performance and excellent customer service
• Demonstrate and ensure a sales approach and level of service that will attract and retain long term customers
• Routinely communicate store status including: sales, returns, issues, aging, inventory opportunities…etc. to operation manager and the owner and request assistance needed from them
• Prepare timely monthly reporting in accordance with company
requirements
• Ensure accurate showroom inventory, sales reports and bank records
• Prepare the department meetings agendas.
• Write and reply for the mailing between the department and other departments, and between the department and other institutions.
• Archive files and the mails for later use.
• Attend meetings with chief executive engineer and prepare meeting minutes to be communicated with other engineers
• Enhances sales staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members.
• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
• Submits orders by referring to price lists and product literature.
• Keeps management informed by submitting activity and results reports, such as daily report, weekly work plans, and monthly and annual analyses.
• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
• Recommends changes in products, service, and policy by evaluating results and competitive developments.
• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
• Provides historical records by maintaining records on area and customer sales.
• Prepare Reports for the showroom manager about Sales, traffic, damaged items, repairs, shortages…etc.
• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
• Submits orders by referring to price lists and product literature
• Recommends changes in products, service, and policy by evaluating results and competitive developments.
• Keeps management informed by submitting activity and results reports, such as daily report, weekly work plans, and monthly and annual analyses.
• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management