Sales & service representative
Commercial international bank
Total years of experience :15 years, 9 Months
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Strive towards meeting and exceeding customer expectation and requirements in each interaction.
Be vigilant and alert on any possible frauds/risks, and provide feedback to direct supervisor for guidance and assistance.
Coordinate with departments/units to resolve any customer problems and queries.
Introduce and promote alternate channels to customers to reduce traffic in branches.
Provide customers with basic information on all products/services.
Handle all allocated function with strict adherence to set processes.
Receive the customer’s requests for issuing the various certificates.
Maintain and meet the service quality standard that has been set.
Responsible for customer complaints/inquiries & for Logging every customer complaint, inquiries and forward to the customer care unit.
Ensure all knowledge of all processes activities and functionality of SSRs.
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• Supporting the sales process by being involved in the day to day activities of the marketing department and by providing an invaluable support service to the sales and marketing team.
• Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
• Negotiating the terms of an agreement and closing sales.
• Liaising with suppliers to check the progress of existing orders.
• Making accurate, rapid cost calculations and providing customers with quotations.
• Working with the sales team to maintain and update pricing.
• Evaluating competitor activity and developing appropriate responses.
• Dealing with a diverse range of clients in the private and the public sector.
• Producing & analyzing sales figures, reporting them to marketing managers.
• Working as part of the sales team to develop both new and existing markets.
• Contacting prospective clients, assessing their requirements then selling them the company's products and services that match their needs.
• Responsible for maintaining ongoing relationships with customers to repeat business.
Graduated From Cairo University Faculty of commerce english section