Sales Director
Drbridge
Total years of experience :18 years, 10 Months
• Manage LINKdotNET retails with a 70 subordinates.
• Maintains CSO staff by recruiting, selecting, orienting, and training employees
• Maintains CSO staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
• Completes CSO operational requirements by scheduling and assigning employees; following up on work results
• Assist in completing price changes within the department.
• Participate in year-end inventory and cycle counts.
• Protects employees and customers by providing a safe and clean store environment.
• Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
• Management of department budget in coordination with the Executive Director.
• Participate in Business development decisions.
• Other duties and responsibilities as assigned.
Own some projects related to the whole organization such as;
Head of integration for LDN and Mobinil retail integration.
Project manager for the surveillance system inside all LINKdotNET branches.
Project manager for the QMS.
Business Owner for the new operation enhancement.
Member of LINKdotNET Human mistake committee.
• Develops and achieves sales objectives through setting quotas, sales pitch approval, and product presentations to sales staff.
• Performs on-sight training, coaching, skill development, and direction to Supervisors and contract sales organizations including the enforcement of organizational selling standards.
• Analyzes sales trends and productivity with recommendations for improvement.
• Communicates and updates Sales Vice President and leadership team through analysis and reporting of business opportunities, results, trends, and competitive information.
• Demonstrates and enhances the sales process by coaching sales
representatives for superior customer satisfaction.
• Oversees the process of providing effective resolution of all customer problems.
• Achieves financial objectives by maintaining expenses within budget.
• Demonstrates the sales process and knowledge of the customer's needs through frequent field visits, a minimum of two times per month to each sales organization's location.
• Creates and implements business building programs for direct sales through the sales team.
• Partners with key programmers and the business development team in developing and implementing business-building programs including offers, incentives, and training.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.
• Senior/Team Leader for the customer services and sales Line-up.
• Mange day-to-day branch operations, liaison between different branch departments.
• Resolve work-related problems, monitor services provided by agents.
• Arrange meetings for workflow updates and enhancements, design new processes.
• Achieve team’s sales and customer retention targets.
• Set monthly teams schedules.
• Responsible for 2nd line escalation of frustrated customer and their issues resolution.
• Delegated (Deputy) for the Branch Manager, given his unavailability conditions.
• Response on accomplishing the daily & weekly & monthly reports successfully.
• Follow up on workflow cycle for pending accounts and on problems for active accounts.
• Handling customer’s problems by mail or fax or written requests.
• Handling customers who need reactive and cancel the service.
• Making outgoing calls for solving customer’s problems.
• Handling VIP customer’s problems.
• Handling Customer’s requests through Internet.
• Handling Feedback and faxes from customers and resellers.
• Making scripts for inbound and outbound calls work flow.
• Receiving and handling calls from follow up sales Queue.
• Handling contracts problems (individual and corporate).
• Handling outlook mails coming from inbound, outbound sales, corporate, marketing, warehouse and finance.
• Create and procedure ideas for internal communication message and work flow between different and departments to enhance interacting with the customers.
• Interact with the order fulfillment cycle for DSL service with communication with different department.
• Response for analysis reports for pending accounts, active accounts Corporate, Resellers, whole Sale and cancelation requests from customers.
• Response for analysis reports for inbound team.
• Making presentation to compare between Follow up sales inbound and outbound Teams.