moustafa Moustafa

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•Responsible for day to day work, process flows and constantly endeavoring to be able to lead the team both operationally and subject matter expertise. Leading client weekly business review calls and tracking of communications on an ongoing daily, weekly and monthly regarding operational deliverables and aspects Supervised and delegated tasks to a team of 20 direct reports. Provide consistent mentoring, coaching and training that focus on improving morale, performance and employee retention.
•Develop a positive team relationship by being supportive, visible and easily accessible. Manage day-to-day line activities, prioritise and make risk/impact assessments within
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•existing processes and procedures towards achieving SLAs. Perform annual performance appraisals of team members and provide regular feedback for development of team member.
•Recruited, interviewed, and referred qualified applicants (external and internal) for entry level, professional, and technical positions.

Provides feedback to Managers on quality trends and training opportunities. Develop learning assets using a variety of authoring tools/technologies aligned with current
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•strategies, with the current focus area being e-learning. Supports the design, development and implementation of new learning programs in order to achieve a blended learning approach for all assigned training programs.
•Deliver and facilitate training content using various platforms including but not limited to, face-to-face and virtually.
•Update training manual and consumer correspondence during the Spring/Summer season.
•Provide input regarding calibration process and techniques for ensuring consistency across team of evaluators.
•Create reports including management summaries and status reports on training issues and initiatives.
•Supervise, coach and evaluate new hires while in training and counsels when necessary to address areas of improvement.

Conduct high-level sales training seminars for retail sales associates
•Deliver efective, inspiring presentations both in person and local media outlets. Work in conjunction with team of independent sales reps and sales management to provide
•and support a cohesive training plan in order to convey a consistent brand message at the retail level.
•Continuous monitoring, assessing and updating of all training programs and processes per retailer.
•Facilitation of group new hire trainings. Applied adult learning principles in all training and evaluation to increase retention, skills
•learned and productivity.

Provides feedback to management to assist in the development of training programs that positively impact department performance improvement goals.
•Recognize good performance/improved performance personally with staf member and with management.
•Creates training communication, manages training participation databases and manages training libraries.
•Prepare and implement on and of job training. Support and work closely with departments Trainer to assist them in all facets of Training
•and Development.
•Develop and manage reports on completed training throughout the network.
•Certified hospitality trainer from Ministry of tourism, Egypt 2015.