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Moustafa Tawfik , Sales manager

Moustafa Tawfik

Sales manager·Carlota Auto sales

United States

Diploma, Business administration

Work experience

Total years of experience: 10 years, 4 months

Sales manager

January 2025 - Present

Carlota Auto sales

Florida, United States

January 2025 - Present

• Managed customer relationships from first contact to post-sale, ensuring transparency
and trust in every deal.
• Supervised sales staff and optimized sales processes to achieve consistent growth and
customer satisfaction.
• Maintained up-to-date knowledge of vehicle inventory, financing options, and market
trends.
• Conduct pre-flight safety checks, demonstrate procedures, and ensure FAA compliance.
• Provide exceptional in-flight service, assist with seating, and handle passenger inquiries.
• Respond to medical situations, emergencies, and conflict resolution with
professionalism.
• Collaborate with crew and ground teams for smooth operations across multiple airline
partners.

Company industry:
Automotive Dealership & Distributor
Job role:
Sales

Sales Manager

January 2025 - Present

Carlotta Auto Sales

Florida, United States

January 2025 - Present

Manage end-to-end customer experience and ensure high satisfaction
Lead and supervise sales team to meet revenue and performance targets
Handle customer negotiations, concerns, and conflict resolution
Maintain strong understanding of market trends and financing solutions

Company industry:
Automotive Dealership & Distributor
Job role:
Sales

Sales manager

January 2025 - Present

American Airlines

South Miami Heights, United States

January 2025 - Present

• Managed customer relationships from first contact to post-sale, ensuring transparency
and trust in every deal.
• Supervised sales staff and optimized sales processes to achieve consistent growth and
customer satisfaction.
• Maintained up-to-date knowledge of vehicle inventory, financing options, and market
trends.

Company industry:
Airlines
Job role:
Sales

flight attendant

March 2023 - January 2025

American Airlines

Florida, United States

March 2023 - January 2025

Company industry:
Airlines

Flight Attendant

February 2023 - March 2023

American Airlines / SkyWest Airlines

North Miami Beach, United States

February 2023 - March 2023

Ensured passenger safety and service across domestic U.S. and international Latin America routes
Conducted pre-flight briefings, safety demonstrations, and cabin checks
Delivered high-standard in-flight service in compliance with FAA regulations
Responded to medical emergencies and onboard incidents effectively
Coordinated with crew to ensure safe and efficient flight operations

Company industry:
Airlines
Job role:
Customer Service and Call Center

flight attendant

May 2022 - February 2023

Department Of Transportation - United States

Florida, United States

May 2022 - February 2023

Company industry:
Airlines

general manager

April 2014 - June 2020

American corporate of Denny’s

Port Charlotte, United States

April 2014 - June 2020

● Managed daily restaurant operations, supervised staff, and ensured top-tier customer service.
● Hired, trained, and led teams, emphasizing teamwork and efficiency.
● Handled financial transactions, scheduling, and high-pressure problem-solving.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

General Manager

April 2014 - June 2020

Denny’s (FL & VA

Port Charlotte, United States

April 2014 - June 2020

Managed daily operations in high-volume customer service environment
Trained and developed teams to maintain service excellence
Handled customer complaints and ensured satisfaction
Oversaw scheduling, budgeting, and performance management

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Education

Florida Southern College

May 2018

May 2018

Diploma, Business administration

United States

El Nasr Boys School

January 2012

January 2012

High school or equivalent, Administration And Public Sector Studies

Egypt

Skills

CRISIS MANAGEMENT
Intermediate
CRISIS MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
FLIGHT ATTENDANT CERTIFICATION
Intermediate
FLIGHT ATTENDANT CERTIFICATION
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OUTLOOK
Intermediate
MICROSOFT OUTLOOK
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
PRESENTATION SOFTWARE
Intermediate
PRESENTATION SOFTWARE
Intermediate
PROCESS SAFETY
Intermediate
PROCESS SAFETY
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
Sales
Expert
Sales
Expert
Marketing
Expert
Marketing
Expert
Management
Expert
Management
Expert
Business Development
Expert
Business Development
Expert
Operation
Expert
Operation
Expert
Call Center
Intermediate
Call Center
Intermediate
Customer Care
Expert
Customer Care
Expert
Administration
Intermediate
Administration
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CARDIOPULMONARY RESUSCITATION CPR
Intermediate
CARDIOPULMONARY RESUSCITATION CPR
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
EMERGENCY RESPONSE
Intermediate
EMERGENCY RESPONSE
Intermediate
FIRST AID
Intermediate
FIRST AID
Intermediate
FLIGHT CONTROL SYSTEMS
Intermediate
FLIGHT CONTROL SYSTEMS
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
REGULATORY COMPLIANCE
Intermediate
REGULATORY COMPLIANCE
Intermediate
SALES
Intermediate
SALES
Intermediate
TRANSPORTATION SAFETY
Intermediate
TRANSPORTATION SAFETY
Intermediate
CONFIDENT COMMUNICATOR
Intermediate
CONFIDENT COMMUNICATOR
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT WORD
Intermediate
MICROSOFT WORD
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
PRESENTATION SOFTWARE
Intermediate
PRESENTATION SOFTWARE
Intermediate
PROCESS SAFETY
Intermediate
PROCESS SAFETY
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
TEAMWORK
Intermediate
TEAMWORK
Intermediate
Leadership
Expert
Leadership
Expert
Negotiation
Expert
Negotiation
Expert
Data Entry
Intermediate
Data Entry
Intermediate

Languages

English

Native Speaker

Arabic

Native Speaker

Training and Certifications

Certifications
SERV Safe Food Safety Certification
CPR & First Aid Certified
FAA Certified Flight Attendant
Microsoft Office Suite
CPR & First Aid Certified ServSafe Food Safety Certification
FAA Certified Flight Attendant
FAA Licensed Flight Attendant
flight attendant license
USA aviation
Jan 2025
ServSafe Food Safety Certification
CPR & First Aid Certified
FAA Certified Flight Attendant

Recommendations

hayat جنة

Apr 2026

Apr 2026

Sales manager Colleague

To Whom It May Concern, I am pleased to write this letter of recommendation for Mr. Moustafa Tawfik, who served as a Sales Manager at Carlotta Auto Sales. During his time with us, Moustafa consistently demonstrated exceptional leadership, strong communication skills, and a deep understanding of the automotive sales industry. He played a key role in driving sales growth, mentoring team members, and maintaining high levels of customer satisfaction. Moustafa has a natural ability to build and maintain relationships with clients, ensuring trust and long-term loyalty. His strategic thinking and ability to analyze market trends allowed him to develop effective sales plans that significantly improved team performance and revenue. In addition to his professional strengths, Moustafa is highly reliable, dedicated, and proactive. He leads by example, motivates his team, and handles challenges with professionalism and confidence. I am confident that Moustafa Tawfik will be a valuable asset to any organization he joins. I strongly recommend him for any sales management or leadership position within the automotive sector. Should you require any further information, please do not hesitate to contact me. Sincerely, Omaima Amr Director of Carlotta Auto Sales Carlotta Auto Sales 8133890055

Hobbies and interests

hospitality with all of the people and food, I am a professional handball player,

i have a flight attendant license from United States, I have Americans citizenship and Egyptian citizenship, I have two different airlines courses in flight attendants, I have serve safe certifications