Production Planning & Sales Supervisor
Obeikan Investment Group
مجموع سنوات الخبرة :14 years, 10 أشهر
• Serve as the customer’s single point of contact for orders management and ensure high level of customer satisfaction for five main customers by conducting regular meetings and visits, effective email communication, professional relationship and full support.
• Oversea & control all planning activities starting from receiving orders, validation, check customer’s requirements, production schedule up to delivery of finished goods.
• Develop production master plan according to current orders and plan the workflow & schedule in production department.
• Monitor Production performance to ensure timely delivery & identify delays to notify customers in advance & escalate it to top management.
• Assure customer PO’s are reviewed and confirmed according to Service Level Agreements set forth by the company. This includes the review of prices, requirements, and delivery lead-time.
• Creating and monitoring department KPIs, reviewing the same with top management on quarterly basis to measure the performance and take corrective actions and improvements if needed.
• Submitting on time reports to top management and customers \[Daily, weekly, monthly, quarterly, and yearly reports\]
• Re-engineering of Processes and Procedures of \[Planning & Production departments\] to increase the efficiency of workflow, quarterly reviewing all registered documents in quality management system (Q-Pulse) to ensure workflow still efficient and to explore any need for improvement.
• Training, assessment & coaching for my team, motivating them by setting personal KPI’s and creating an evaluation system for them.
• Participating as a Project Team Leader enhanced my experience in terms of using the \[Lean Six Sigma\] tools to uncover process waste, reduce non-value adding activities and delivering tangible benefits to Obeikan Group.
• Participated as an Observer in internal audit conducted by IMS department to assess the compliance with ISO 9001 requirements.
• Supervising the shipping process of finished goods to all customers.
• Resolved invoices/pricing issues together with Finance department
• Provided Financial Manager and Projects Managers with different financial and administrative reports as per their requests
• Coordinated with Human Resources Department (HR) regarding all issues related to employees’ salaries and benefits
• Followed up the company accounts with banks
• Handled employees’ payroll system
• Managed petty cash and office supplies budget
• Managed the office supportive personnel
• Worked on ‘CIEL System’ for accounting (computerized accounting system)
• Assisted projects managers with financial issues related to their projects
• Administered the receipt of materials and invoices form projects sub-contractors and suppliers and arranged with quantity surveyors the payments to sub-contractors and suppliers
• Checked the completeness of information of cheques before clearance
• Used computerized system for cheques clearance
• Managed commissions gained from local, regional, and international markets
• Handled customers’ orders via the electronic trading system
• Performed different duties as needed (Front, Middle, and Back) office works
• Assisted Wealth Management Team in managing customer’s portfolio
My GPA was one of the top 3 GPA's among 50 students for [ Banking management ] Major