Moutaz Kweider

Performed diagnostics and repairs on a wide range of hardware issues, including screen replacements, battery replacements, and other component repairs. Conducted software installations, updates, and troubleshooting for operating systems and applications on both computers and mobile devices. Handled complex technical issues, such as motherboard repairs, data recovery, and advanced system configurations. Ensured all repaired devices were tested thoroughly for functionality and quality before returning them to customers. Maintained detailed records of repairs, customer interactions, and inventory management. Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance customer satisfaction. Managed daily operations of the computer and mobile sales and repair store, ensuring smooth workflow and customer satisfaction. Maintained inventory levels, ordered supplies, and ensured the store was well-stocked and organized.

• Delivered Tier 1 and Tier 2 IT support for mobile and computing devices, diagnosing hardware, software,
and operating-system faults.
• Installed, configured, and maintained Windows and Linux systems across a wide range of client hardware.
• Advised customers on technical issues and documented resolutions to ensure consistent service quality.
•

• Diagnosed, repaired, and maintained communication and IT hardware across Level 1-3 troubleshooting.
• Produced detailed technical reports on device performance, reliability, and fault resolution.
• Supported customers with hardware and software problems, ensuring reliable turnaround and repeat
business.