معتز قنيبي

• Leading IT initiatives supporting STC, Ministry of Education, and Riyadh Amanah digital infrastructure programs.
• Managing multi-vendor delivery environments and ensuring compliance with national cybersecurity and regulatory
frameworks.
• Driving infrastructure and smart-city initiatives aligned with national digital transformation goals.
• Implementing monitoring and automation practices to improve early incident detection and operational efficiency.
• Orchestrated delivery across 5+ government entities, ensuring 100% compliance with NCA cybersecurity
frameworks for smart-city projects.

PING Information Systems is an IT company that provide in house developed softwares for insurance and financial
sectors and professional services in KSA.

Highlight:
• Oversee and manage the IT department: This includes personnel, systems, and projects. The IT Operations Manager is
responsible for ensuring the smooth running of daily operations and providing technical support1.
• Design, develop, and implement IT policies and procedures: This involves managing and coordinating IT operations

Led IT operations and digital transformation across multiple subsidiaries, ensuring high availability, security, and
scalable infrastructure to support business growth.
Key Achievements
• Led 24/7 IT operations supporting multi-site business units and mission-critical systems, improving service
stability and reducing operational risk.
• Implemented enterprise monitoring and operational dashboards, improving early incident detection.
• Designed and implemented Disaster Recovery and Business Continuity strategies, strengthening resilience and
minimizing downtime risk for critical services.
• Led cloud migration of legacy systems, improving scalability, security posture, and operational efficiency.
• Implemented Zoho ERP across Finance, HR, and Operations, automating workflows and improving reporting
accuracy and cross-department visibility.
• Strengthened cybersecurity posture and governance, ensuring compliance with internal policies and regulatory
requirements.
• Established structured SLA management and vendor governance processes, improving service accountability and
vendor performance.
• Streamlined escalation paths and enhanced first-level support capabilities, reducing pressure on support channels
and improving service response.
• Led internal IT staff and multiple external vendors to deliver reliable 24/7 services across distributed business
units.
• Improved incident response and service restoration processes, contributing to faster recovery times and improved
service reliability.
• Managed cross-functional technical teams and external vendors, driving continuous service improvement and
operational maturity.

• Plan, organize, control, and evaluate IT and electronic data operations.
• Manage IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their
performance.
• Design, develop, implement, and coordinate systems, Disaster Recovery plan, policies, and procedures.

• Oversaw IT operations for a leading healthcare insurance TPA.
• Ensured secure and reliable claims management systems and data integrity.
• Supported infrastructure across healthcare provider networks.
• Developed IT strategies aligned with regulatory and business requirements.

• Plan, organize, control, and evaluate IT and electronic data operations.
• Manage IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their
performance.
• Design, develop, implement, and coordinate systems, Disaster Recovery plan, policies, and procedures.
• Develop a training for new programs and awareness for the new projects.
• Ensure the arabilitys of all systems in the factory.
• Ensure security of data, network access and backup systems.
• Act in alignment with user needs and system functionality to contribute to organizational policy.
• Identify problematic areas and implement strategic solutions in time.
• Audit systems and assess their outcomes.
• Directs technological research by studying organization goals, strategies, practices, and user projects.
• Completes projects by coordinating resources and timetables with user departments and data centre.
• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes;
identifying problems; evaluating trends; anticipating requirements.
• Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures;
analysing variances; initiating corrective action.
• Handle annual IT department budget and ensure cost effectiveness.
the aggregators routers (CISCO ASR 9922 and Juniper MX2020) in all STC sites around the kingdom.
Highlight:
• Project management of complex/multi-domain IT projects in STC Saudi Aribia.
• Complete Work breakdown structure (WBS) to estimate required time for each task.
• Provide a project schedule identifying when each task will be performed.
• Find and work to remove development and project roadblocks; motivates the team and keep them excited to move
forward; protects the team from outside distractions.
• Establish clear ownership for project tasks, ensure that team members have the tools needed, and provide timely
feedback.
• Coordinate and facilitate delivery of project objectives.
• Track progress and review project tasks to make certain deadlines are met appropriately.
• Assess project issues and identify solutions to meet productivity, quality and customer goals.
• Proactively communicate project status, issues & risks to management.
• Manage staff by recruiting, training and coaching employees, communicating job expectations and appraising their
performance.
• Develop a training for new programs and awareness for the new projects.
• Directs technological research by studying project goals, strategies, practices, and user projects.
• Completes projects by coordinating resources and timetables with user departments and data centre.
• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes;
identifying problems; evaluating trends; anticipating requirements.
• Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures;
analysing variances; initiating corrective action.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/stockholders.
• Create and maintain comprehensive project documentation.
• Handle Project budget and ensure cost effectiveness.

• Designed and executed IT strategy for manufacturing operations.
• Managed infrastructure, disaster recovery, and system availability.
• Led budgeting, staff training, and digital transformation initiatives.

Key Result Areas:
Working in STC as a Projects Manager in the Core Implementation Network Department (CNI) that responsible to install
the aggregators routers (CISCO ASR 9922 and Juniper MX2020) in all STC sites around the kingdom.
Highlight:
• Project management of complex/multi-domain IT projects in STC Saudi Aribia.
• Complete Work breakdown structure (WBS) to estimate required time for each task.
• Provide a project schedule identifying when each task will be performed.
• Find and work to remove development and project roadblocks; motivates the team and keep them excited to move
forward; protects the team from outside distractions.
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• Establish clear ownership for project tasks, ensure that team members have the tools needed, and provide timely
feedback.
• Coordinate and facilitate delivery of project objectives.
• Track progress and review project tasks to make certain deadlines are met appropriately.
• Assess project issues and identify solutions to meet productivity, quality and customer goals.
• Proactively communicate project status, issues & risks to management.
• Manage staff by recruiting, training and coaching employees, communicating job expectations and appraising their
performance.
• Develop a training for new programs and awareness for the new projects.
• Directs technological research by studying project goals, strategies, practices, and user projects.
• Completes projects by coordinating resources and timetables with user departments and data centre.
• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes;
identifying problems; evaluating trends; anticipating requirements.
• Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures;
analysing variances; initiating corrective action.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/stockholders.
• Create and maintain comprehensive project documentation.
• Handle Project budget and ensure cost effectiveness.

The founders aim to set up La Bas Health, a Third-Party Administrator (TPA), that transact all services related to
administration of healthcare insurance. As an IT Manager and member of the Executive Board managers the company relabel
on me to provide to them the best strategies plan for the IT Department and the business continuity.
Highlight:
• Plan, organize, control and evaluate IT and electronic data operations.
• Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their
performance.
• Design, develop, implement and coordinate systems, Disaster Recovery plan, policies and procedures.
• Develop a training for new programs and awareness for the new projects
• Ensure security of data, network access and backup systems.
• Act in alignment with user needs and system functionality to contribute to organizational policy.
• Identify problematic areas and implement strategic solutions in time.
• Audit systems and assess their outcomes.
• Directs technological research by studying organization goals, strategies, practices, and user projects.
• Completes projects by coordinating resources and timetables with user departments and data centre.
• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes;
identifying problems; evaluating trends; anticipating requirements.
• Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures;
analysing variances; initiating corrective action.
• Manage the relationship with the client and all stakeholders.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.
• Handle annual budget and ensure cost effectiveness.
◦ Identifies related needs (lead generation, opportunity expansion).
◦ Handling the entire project with manpower management, resource availability and project schedule management
◦ Deliver training on solutions and provide product support to channel partners and internal stakeholders Create
internal design configuration documentation including network diagrams with technical explanations.
◦ Identifies site-specific and corporate parameters and constraints that impact the solution.
◦ Identifies required project steps.
◦ Providing weekly report to the general manager and the Chairman about the work activates.
◦ Negotiate and evaluate new providers to do alliances with them.
◦ Responsible to follow up with Vendors and partners(HP, IBM, CISCO, and Microsoft).

Key Result Areas:
Softlab ME is an Italian company that got more than 30 years’ experience in the Europe. Our core business in IT solutions, software’s, consultation, Datacentre consultation, Hardware solutions, outsourcing, and SAP developing.
Highlight:
• Mange the sales team to achieve the sales target and to ensure the developers to the customers.
• Provide technical solutions in a professional manner and to agreed timeframes
• Gathers and assesses customer needs, both business and technical.
• Identifies related needs (lead generation, opportunity expansion).
• Handling the entire project with manpower management, resource availability and project schedule management
• Deliver training on solutions and provide product support to channel partners and internal stakeholders Create internal design configuration documentation including network diagrams with technical explanations.
• Identifies site-specific and corporate parameters and constraints that impact the solution.
• Identifies required project steps.
• Providing weekly report to the general manager and the Chairman about the work activates.
• Negotiate and evaluate new providers to do alliances with them.
• Responsible to follow up with Vendors and partners(HP, IBM, CISCO, and Microsoft).

• Led presales and delivery of enterprise IT solutions.
• Coordinated with global vendors (HP, IBM, Cisco, Microsoft).
• Delivered technical proposals, training, and strategic documentation.

Key Result Areas:
As Acting Manager for IT Infrastructure and Projects:
• Handling the entire project with manpower management, resource availability and project schedule management
• Conducting inter-departmental meetings & conventions for ensuring completion of the project on schedule & within budget constraints
• Generating and presenting status reports to the project senior management or/and sponsor
• Managing and organizing the entire Helpdesk system
• Facilitating the team in resolution of issues and tickets while act as the point of contact for the IT project

As Acting Manager for IT Infrastructure and Projects:
• Complete the non-IT projects involving installation of back-up power generator to the IT room, CCTV system in the points of sale in Malath sites around the Kingdome and monitoring & security system for the main data centre
• Successfully prepared the needs for the disaster recovery sites
• Led the activities involving data backup system using HP data protector and HP tape library, test environment for the existing servers application & databases
• Planned and implemented upgrades for Windows Server 2003 to 2012 and Exchange Server 2003 to 2010

• Managed infrastructure upgrades, system integration, and compliance projects.
• Directed IT initiatives supporting operational resilience.

As for IT Projects Manager:
• Handling the entire project with manpower management, resource availability and project schedule management
• Conducting inter-departmental meetings & conventions for ensuring completion of the project on schedule & within
budget constraints
• Generating and presenting status reports to the project senior management or/and sponsor
• Managing and organizing the entire Helpdesk system
• Facilitating the team in resolution of issues and tickets while act as the point of contact for the IT project

As
• Lead a team of System and Network Administrators for completion of projects; Assigned resources, appointed
consultants and managed project design and estimation
• Monitored the process to identify and communicate problems in processes and solutions
• Presented reports on progress of release deployment against effort based plan to the Network Manager and the CIO.
• Generated reports, manuals & other documentation on the status, operation & maintenance for Systems, Network and
emergency plans
• Interfaced with multiple suppliers and delivery partners for HP and CISCO products
• Managed the set-up, installation and configuration LANs & WANs Infrastructures in remote sites in different locations of
Malath Cooperative Insurance and Reinsurance Co. in the Kingdom
• Provided day-to-day support for ISA2006, Exchange Server 2003, Active directory, Sophos antivirus, and backup system
• Handled the configuration & monitoring of RightFax System, implementation of Nating on the Juniper Firewall and
support & maintenance of Cisco routers, HP Server, Active Directory, DNS and DHCP
• Developing of logical and physical specifications for the Networks (LAN and WAN) and the systems.
• researched and analysed for a variety of new software products for Microsoft and antivirus systems
• Administered the Avaya Telephone system

As Group Leader for Network & Communications:
• Lead a team of System and Network Administrators for completion of projects; Assigned resources, appointed consultants and managed project design and estimation
• Monitored the process to identify and communicate problems in processes and solutions
• Presented reports on progress of release deployment against effort based plan to the Network Manager and the CIO.
• Generated reports, manuals & other documentation on the status, operation & maintenance for Systems, Network and emergency plans
• Interfaced with multiple suppliers and delivery partners for HP and CISCO products
• Managed the set-up, installation and configuration LANs & WANs Infrastructures in remote sites in different locations of Malath Cooperative Insurance and Reinsurance Co. in the Kingdom
• Provided day-to-day support for ISA2006, Exchange Server 2003, Active directory, Sophos antivirus, and backup system
• Handled the configuration & monitoring of RightFax System, implementation of Nating on the Juniper Firewall and support & maintenance of Cisco routers, HP Server, Active Directory, DNS and DHCP
• Developing of logical and physical specifications for the Networks (LAN and WAN) and the systems.
• researched and analysed for a variety of new software products for Microsoft and antivirus systems
• Administered the Avaya Telephone system

Highlights:
• Consistently ensured SLA compliance of 99.9% while maintaining issue resolution time of 2 Hours and response time of 1 hours
• Managed a budget worth approx. 1, 15 Million Riyals for an application integration (e.g.; Infrastructure and Non-ERP) Led the setting up of IT infrastructure for the Disaster Recovery site at Dammam
• Negotiated supplier contracts for an IT infrastructure set up for various work places

• Led network operations and communications infrastructure improvements.
• Ensured system uptime and performance optimization.

Highlight:
• Visiting customers with the Sales to identify there needs and to fined the suitable solution for them.
• Analyzes and provides support to deals in the pipeline where needed
• Part of key team for the network and systems project in Ministry of Social Affairs for installing 55 of 90 sites around the
kingdom involving configuration of routers, switches and PC’s in each site

• Delivered enterprise IT solutions and technical proposals.
• Designed tailored solutions for enterprise customers.

• Visiting customers with the Sales to identify there needs and to fined the suitable solution for them.
• Analyzes and provides support to deals in the pipeline where needed
• Part of key team for the network and systems project in Ministry of Social Affairs for installing 55 of 90 sites around the
kingdom involving configuration of routers, switches and PCs in each site

Highlight:
• Played a key role in installation of LAN in the government schools in different locations in Jordan

Growth Path:
Jun’02-Mar’03: Software Developer and Supporter
Mar’03-Aug’03: Hardware and Security Systems Manager