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moayad alobaidi, Operation Specialist

moayad alobaidi

Operation Specialist·Etqan Business Solutions (SNB Affiliate)

Saudi Arabia

Diploma, Computer Technology

Work experience

Total years of experience: 14 years, 10 months

Operation Specialist

December 2025 - Present

Etqan Business Solutions (SNB Affiliate)

Riyadh, Saudi Arabia

December 2025 - Present

• Execute daily operational activities in alignment with approved controls, policies, and service standards.
• Analyze operational exceptions, identify root causes, and implement corrective actions.
• Prepare operational performance reports to support management decision-making.
• Coordinate with internal stakeholders to ensure continuity and efficiency of service delivery.
Company industry:
Banking
Job role:
Human Resources and Recruitment

Senior Operation Processor – Reconciliation

June 2023 - December 2025

Saudi National Bank

Riyadh, Saudi Arabia

June 2023 - December 2025

• Managed high-complexity reconciliation processes across internal and external systems.
• Reviewed transactions to identify discrepancies, control gaps, and compliance risks.
• Provided operational guidance and technical support to teams and stakeholders.
• Recommended process improvements to enhance efficiency and control effectiveness.
Company industry:
Banking
Job role:
579

Reconciliation Processor

September 2018 - June 2023

البنك الأهلي التجاري

Riyadh, Saudi Arabia

September 2018 - June 2023

• Performed detailed account reconciliations to ensure alignment with internal and external records.
• Monitored compliance with policies, procedures, and regulatory requirements.
• Conducted inspections and reviews to validate documentation and transaction accuracy.
• Prepared reports outlining findings, risks, and improvement recommendations.
Company industry:
Banking
Job role:
Accounting and Auditing

Head of Tellers

February 2014 - September 2018

البنك العربي الوطني

Al-Kharj, Saudi Arabia

February 2014 - September 2018

• Supervised daily teller operations to ensure accuracy, compliance, and service quality.
• Monitored vault balances and branch cash positions.
• Assessed transaction-level risks and implement corrective actions when required.
• Coached frontline staff to maintain operational standards and performance discipline.
Company industry:
Banking
Job role:
Accounting and Auditing

Personnel Specialist

July 2012 - February 2014

Samba Financial Group

Riyadh, Saudi Arabia

July 2012 - February 2014

• Streamlined personnel administration processes, improving accuracy and turnaround time.
• Supported workforce stability through effective handling of employee relations cases.
• Administered employee records, payroll data, and personnel documentation.
• Coordinated onboarding, insurance processing, and contract lifecycle activities.
• Supported training and development planning and performance impact assessment.
• Resolved employee relations issues in line with organizational policies.
Company industry:
Banking
Job role:
Human Resources and Recruitment

Human Resources Administrator – Employee Leave

November 2011 - July 2012

Al Rashid Trading & Contracting Co

Riyadh, Saudi Arabia

November 2011 - July 2012

• Managed employee leaves programs in accordance with internal policies and labor laws.
• Coordinated leave scheduling and eligibility with employees and departments.
• Handled travel, visa, and ticket arrangements for foreign employees.
• Maintained confidential HR records and provide administrative support.
Company industry:
Construction & Building
Job role:
Administration

Customer Service Specialist

June 2011 - August 2011

Al Rajhi Bank

Riyadh, Saudi Arabia

June 2011 - August 2011

• Provide customers with product information and service support.
• Open accounts and ensure accurate system documentation.
• Resolve customer inquiries according to service procedures.
• Promote banking services through consultative communication.
Company industry:
Banking
Job role:
Customer Service and Call Center

Education

Technical and Vocational Training Corporation

April 2011

April 2011

Diploma, Computer Technology

Saudi Arabia

GPA (point): 2.57 out of 5

GPA (point): 2.57 out of 5

Skills

Quality Inspection
Expert
Quality Inspection
Expert
Computer Science
Expert
Computer Science
Expert
Personnel Policies
Expert
Personnel Policies
Expert
Computer Science
Expert
Computer Science
Expert
Personnel Policies
Expert
Personnel Policies
Expert
ANALYTICS
Intermediate
ANALYTICS
Intermediate
BUSINESS CONTINUITY
Intermediate
BUSINESS CONTINUITY
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
BUSINESS TO BUSINESS
Intermediate
BUSINESS TO BUSINESS
Intermediate
DECISION MAKING
Intermediate
DECISION MAKING
Intermediate
EMOTIONAL STABILITY
Intermediate
EMOTIONAL STABILITY
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONAL PERFORMANCE MANAGEMENT
Intermediate
OPERATIONAL PERFORMANCE MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
RECONCILIATION
Intermediate
RECONCILIATION
Intermediate

Languages

Arabic
Native Speaker
English
Intermediate

Training and Certifications

Certifications
The New Personal Loans Rules and Regulations
Work Behavior and Attitude
Information Security Course
Customer Complaints Rules and Regulations
Customer Security Course
Safety and Security Warning Program
Anti-Money Laundering Course
The Inactive and High-Risk Accounts Compliance Program
Anti-Fraud Course
From MT to MX: The New ISO 20022 Payment Messages Reconciliation

Hobbies

  • Travel