Head of Cards
withheld
Total years of experience :30 years, 9 Months
Responsible for marketing the card product, the growth of card business per budget and to run the operations smoothly. Review and process all management business objectives in order to increase the profitability. Increase merchants number and achieve merchant sales volume. Undertake Merchant Relationship Management by visiting them on a regular basis and thus gain their loyalty. Ensure timely payment to all the merchants. Achieve an increase in the credit card usage and thereby increase the portfolio through various usage-based schemes for credit cards. Plan organize direct and control the department’s activities and resources in order to meet the annual objectives. Assess market conditions, define, recommend, implement and monitor credit card strategy in order to gain and sustain the bank’s competitive edge and results. Control NPA as per plan and exercise stringent control on the recovery of the credit cards outstanding in order to minimize loss. To exercise efficient operations control and adhere to risk management policies and guidelines. Run the department as per the rules and regulations specified.
Presently 55 regular employees and 120 commission based employees are working under seven sections.
It is mentionable that already set up the card center in two banks and the last one was with EMV compliance.
Responsible for supervising all the branches and country office based on the bank’s guidelines/procedures and central bank’s circulars. The audit of the branches covered all the operational area. Country office area are covered for Trade Finance, Advances, Treasury, Information Technology and Human Resources. The audit was to ensure that the branches and country office complied with the bank’s procedures thereto, recommended corrective measures to remedy all the deficiencies noted. Preparing the audit report in compliance with the audit standard.
Responsible for auditing all the branches in Western Area Branches based on the bank’s own guideline/procedures and Central Bank’s circulars. The audit covered the security aspects and assessment of their compliance with the existing procedures. Inventory of bank valuable and reconciliation on internal accounts for operations relating to the cash and transfers sections and the marketing section and the evaluation and assessment of the work quality with respect to the administrative, security, accounting and control procedures as they relate to both operations sections.
To administer and control nostro account i.e: liquidity management and supervision of the reconciliation of nostro accounts, fixing value date of funds for the customers.
Responsible for auditing all the nine branches and central processing unit for banking operations, security and risk area based on the bank’s own procedures, internal circulars issued from time to time.
Evaluate the performance by means of prescribed working papers by HO and prepare report.
Achievement:
Completed with the requirement of the external auditors even before the specific deadline which was very essential in the release of updated audited statement and which was appreciated by the Managing Director.
To supervise the activities performed by the 5 tellers in respect of activities they performed over the counters for both local and foreign currencies, one personnel responsible for the issuance of drafts and handling time deposits and another for opening of new accounts. Handling main cash. Also from time to time, investigating customers complaints and coordinating with central bank auditors.
Achievement:
Implemented a system called one stop services for better/quick services to the customers instead of taking longer processing time to make “over the counter” transaction, which was first of its kind in Bangladesh.
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