System Engineer
KDDI
Total years of experience :12 years, 1 Months
1. Monthly Maintenance and Support including PC maintenance, Firewall, Switches, Load Balancer, Servers, WLC, Access Points, CCTV, UPS, and Software installation and troubleshooting.
2. Cisco Router/L2 and FortiGate Firewall, WLC, NAS and Printer configuration.
3. Regular backup of Network devices and Server Configuration.
4. Vendor Management for CCTV and related network devices including troubleshooting and issue resolution.
5. Coordinate with vendor and ISP regarding Internet issues till root cause identification and resolution.
6. Provisioning, troubleshooting and upgrade of PCs, Secure Print and Network Infra for compliance with standard procedure to avoid risk and failures.
6. On-site/Remote Customer Support for PC/Network related issues.
7. Issue tracking and follow up with relevant teams and stakeholders.
8. Planning and tracking of Engineer Workload and Action Plan.
9. Managed RMA process of PCs and Network devices under contract.
10. Support and create new project for network design center as such (OSPF, EIGRP, BGP and Firewall)
11. Support and troubleshoot for other country users as such (VPN issue, Block List or Whitelist issue support)
1. Proactive activity as per daily basis for monitoring all server’ health status, storage consumption, warning, alerts and ISP Links, Office WIFI and Guest WIFI link capacity.
2. Server installation and Server 2008 to Server 2012 migration and Managing the AD Server.
3. Configure and monitoring the Local infra-Network device on Firewall Fortigate 100D, Mikrotik Router and Cisco Switch, Wireless System, NAS and Printer for our branch offices.
4. Configuring and Troubleshooting client Desktop and Laptop.
5. On site/remote supporting and troubleshooting end users related of technical issue in daily.
6. Managing the Branch office Networking and CCTV Survey & Planning for Project and Configuration and Setup.
7. Prepare Quotation and Selected vendor for Warehouse Project such as CCTV and Wireless.
8. Creating a Physical Design for our Network, CCTV and Wireless for warehouse.
9. Implementing, managing and maintaining IP addressing, Name Resolution and Network Security.
10. Help users to understand IT policy and gather feedback from the users on the policy and propose for change/update.
In-house service of repairing Desktop PC and Notebook.
Monthly Regular Maintenance Onsite support and Check PC.
Troubleshoot Network, Computer hardware & software problem and small business Printer.
Onetime Support Customer request issues via the remote, Phone Call, On-site Support such as Network, Computer and Printer issue.
Installation and configuration for Installation Window XP, Window 7, Windows 8, Windows 10 and Software
Wireless Point to Point service for HQ office and Branch office. Cambium Network (point to point and point to multipoint)
Implementation for Network Structured Cabling for small and medium business.
Windows server 2008 and windows server 20012 installation and AD, File Server, DNS Server configuration for Dell, HP servers.
Router configuration for small and medium business for internet access and website filtering, control with mac address, time
limitation access.
Configuration Point to Point Wireless System and VPN Site to Site and Site to Multi Site.
Installation and configuration IP Camera and CCTV for Small & Medium Business Network.
Cisco 1941 Router configuration for Site to Site and Site to Multi Site for MACCS Project.