General Manager – After Sales Service (ICE & EV)
Piaggio Vehicle Pvt Ltd.
Total years of experience :30 years, 10 Months
Work Profile: Responsible for After Sales Service and Parts Commercial Activity for Domestics & Export market Lead & manage Parts & Service team to provide support to ensure customer service delivery Managing team size of 76 team member and direct repartee of 15 team member and dealer network of 400+ Dealers and 146 Authorized Service Centers. Develop & implement strategy/concepts for strengthening customer engagement Increase CSI by minimizing the Vehicle of road numbers and availability of services within timelines. Implement policies & strategies for strengthening customer relationship Preparing & implementing the new strategy / action plan for parts market shares improvement of all channel Development of various non-vehicular Businesses like Service Contract, Extended Warranty, Refurbishment, Cashless Insurance, Branded Lubricants to enhance customer loyalty & generate revenues Executing strategies aimed at existing Dealer across PAN India for developing them as Service Product sales points Ensure implementation & adherence of facility standards at Dealerships Conceptualizing & executing strategies aimed at existing Dealer across PAN India for developing them as Service Product sales points