Translator
Translind for Translation Services
Total des années d'expérience :3 years, 11 Mois
Reading through original material and rewriting it in the target language, ensuring that the meaning of the source text is retained.
Using Translation Memory software, such as Word fast, memo Q, across, and Transit NXT, to ensure consistency of translation within documents and help efficiency.
Using specialist dictionaries, thesauruses and reference books to find the closest equivalents for terminology and words used.
Researching legal, technical and scientific phraseology to find the correct translation.
Fields; Commercial; Educational; Legal; Literary; Scientific; and Technical documents.
• Serving customers by providing product and service information and resolving product or service problems.
• Creating customer accounts by recording account information.
•Maintaining customer records by updating account information.
•Working through product or service problems by clarifying the customer's complaint, determining the cause, and then selecting and explaining the best solution to satisfy the customer's needs.
•Recommending potential products or services to management by collecting customer information and analyzing customer needs.
•Contributing to the team effort by accomplishing related tasks to better the company.
1. Senior Account Advisor (CSR) for Daimler (Mercedes Benz Egypt)
2. Automotive Trainer for (Kia EIT) (Renault) (Abu El-Fotouh) (Chrysler) (Mitsubishi Motors Egypt)
Role
• Interacting with customers to provide them with information to address inquiries regarding products and services.
•Selling the company’s products and services.
•Customer service for Progressive's Emergency Roadside Assistance.
•Handling customer inquiries from beginning of the inquiry to its closing.
•Resolving customer complaints and problems aiming for complete customer satisfaction.
•Adhering to a call script.
•Adhering to the customer communication process.
•Maintaining a standard average handling time (AHT) per call.
•Achieving standard quality targets.
Bachelor of Arts Degree in English Language and Literature