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Muhammad  Ismail, Senior PRO / Government Relations Officer

Muhammad Ismail

Senior PRO / Government Relations Officer·Saif Al Khilli Tourism

Pakistan

High school or equivalent, Commerce

Work experience

Total years of experience: 15 years, 1 months

Senior PRO / Government Relations Officer

January 2018 - January 2026

Saif Al Khilli Tourism

Dubai, United Arab Emirates

January 2018 - January 2026

Led PRO department managing 500+ client visa & government cases annually
Expert liaison with GDRFA Dubai, MOHRE, GOSI, Ministry of Labor KSA for labor cards, work permits, Iqama transfers
Handled trade license issuance/renewal with DED Dubai & DMCC, ensured 100% regulatory compliance
Managed Absher, Muqeem, MOL portal for KSA & UAE government transactions
Trained and supervised 3 junior PRO staff on UAE & KSA documentation procedures
Reduced visa rejection rate by 25% and government fines by 30% through accurate submissions
Served as main point of contact for Chamber of Commerce, tenders, and official government meetings

Company industry:
Travel Agency
Job role:
Administration

Public Relation Officer

January 2011 - December 2017

Saif Al khilli tourism

Dubai, United Arab Emirates

January 2011 - December 2017

Managed endtoend visa processing: new applications, renewals, cancellations for 500+ clients
Handled document attestation with MOFA, embassies, and ministries for legal compliance
Liaised with LMRA, DED, Dubai Municipality, and other government bodies for company and individual approvals
Translated official documents between Arabic, English, Urdu, Hindi, Punjabi, and Pashto
Resolved PROrelated issues, reduced processing delays, and maintained 100% compliance records
Built strong relationships with government officials to expedite approvals

Company industry:
Travel Agency

Senior PRO / Government Relations Officer

January 2011 - December 2017

Private Company - UAE

Dubai, United Arab Emirates

January 2011 - December 2017

Managed endtoend PRO services: visa processing, labor cards, trade license issuance/renewal, and company setup with DED, free zones, and
MOL
Liaised with government authorities including DED, MOFA, Immigration, Labor Department, and Municipality for approvals and compliance
Handled document attestation, legal translations, and contract submissions
Set up new legal entities in the UAE and coordinated international entity registrations
Maintained compliance with UAE labor law and updated company records as per government regulations
Reduced processing time by 30% through direct liaison and document preverification

Company industry:
Electric Power Production & Transmission
Job role:
Administration

Education

Board of Intermediate Education Karachi

June 2003

June 2003

High school or equivalent, Commerce

Pakistan

GPA (percentage): 72%

GPA (percentage): 72%

Completed H.S.C in Commerce Group from Board of Intermediate Education Karachi, May 2003. Secured 796/1100 marks with Grade B. Studied Accounting, Business Studies, Economics, and Commercial Geography. Strong foundation in business documentation and financial operations.

Skills

Administration

Expert

Customer Service

Expert

Marketing

Expert

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

ADMINISTRATIVE SUPPORT

Intermediate

CONTRACT DRAFTING

Intermediate

HOSPITALITY

Intermediate

MANAGEMENT

Intermediate

OFFICE ADMINISTRATION

Intermediate

OFFICE MANAGEMENT

Intermediate

PUBLIC RELATIONS

Intermediate

RETAIL EXPERIENCE

Intermediate

SALES

Intermediate

VENDOR MANAGEMENT

Intermediate

Social profiles

Languages

Arabic

Expert

English

Expert

Hindi

Expert

Urdu

Expert

Punjabi

Beginner

Memberships

Dubai Typing Center Association

Licensed PRO / Government Liaison Member

January 2005

Training and Certifications

Training
Microsoft Office & Government Documentation
Self-Learning & On Job Training - UAE
Jan 2010

Hobbies and interests

Reading, Travel, Community Service

15 years of successful PRO work in UAE government departments. Assisted 1000+ clients with visas, licensing, and official documentation. Known for building strong relationships with government officials.