Milos Rajcevic

ERP Manager for Patchi UAE \[Retail | Factory | e-Commerce\].
• Helping to differentiate the existing business process and implementing the current business flow diagrams and activity diagrams.
• Ensuring the business processes used by Patchi are optimized for better growth, helping with business requirements analysis, defining objectives of ERP, and transforming organization processes at optimum level.
• Lead cross-functional teams to analyze and understand the operation impact and opportunities for technology changes.
• Managed complete lifecycle of ERP implementation and migration to Microsoft Dynamics NAV 2018 \ LS Retail for Retail and Manufacturing.
• Managing complex ERP upgrades, facilitating smooth and easy transition with minimal impact to business.
• Responsible for SDLC with hands on design and configuration of Microsoft Dynamics NAV and LS Retail Modules including Procurement/Purchasing, Finance / Accounting setups, G/L, AP, AR, FA, Chart of Accounts, Order Management, Tax, Cash Management, Inter-Company Accounting, Point of Sales, Loyalty Programs, Discount Offers.
• Functioning as a trusted advisor to the finance, treasury, procurement, human resources, payroll, training, enterprise readiness and IT team as well as Patchi’s PMO.
• Preparing contracts, NDAs, and working with internal and external business partners to streamline business processes, improve operational efficiencies and identify current issues.
• Providing month-end/quarter-end/year-end close process and related issue resolution support (Income Statement, Balance Sheet, P&L, Cash Flow, VAT Statement, etc.).
• Supporting and providing over all consultancy for each department such as Sales, Purchase, Finance, Accounting, Human Resources, Logistics, Manufacturing, etc.
• Providing support and trainings for more than 200 users of the ERP Microsoft Dynamics NAV / LS Retail application by providing specific system and business expertise when necessary to solve problems in daily operations.

Microsoft Dynamics NAV Project Manager - ERP Implementation and DMS Integration.
• Person in charge for gathering requirements and preparing Functional Requirement Documentation with Solution Specification Document (GAP-FIT).
• Analyze and solve complex customer issues related to data and processes.
• Collaborated on client engagement strategy to improving accuracy of project definition, sizing estimates, translated technical concepts and design into business benefits and presented to management and executives.
• NAV 2013 setup and configuration of Financial Management, Sales and Purchase, Warehouse Management, Security, etc.
• Planned, scheduled, and oversaw the ERP vendor demonstrations during the vendor evaluation and selection phase of the RFP development.
• Project Lead and middleman between Microsoft Dynamics Partner and SEGO during Microsoft Dynamics NAV 2013 Implementation.
• Lead process reviews and application configuration discussions.

Microsoft Dynamics NAV Trainer and Lecturer for key users covering following modules with documentation:
• Financial Management
• Sales and Marketing
• Purchasing
• Warehouse
• Administration

ERP Consultant (with eCommerce) and IT In Charge for the local UAE office.
• Microsoft Dynamics NAV 2009 Implementation and integration with Magento eCommerce solution.
• Managed local and offshore development resources for delivery of new applications including design documentation, code review, use case documentation, and end user manuals.
• Performed Business Process development including analysis of as-is business processes, business process requirements definition, development of to-be business processes, and development of the system-specific business design documentation.
• Customization, reports development on the ERP and eCommerce platforms such as Odoo, Microsoft Dynamics NAV, and Magento.
• Work with other IT resources to establish and test interfaces regarding Linux servers and Asterisk VoIP.
• Day-to-day maintenance on the ERP system, as well as installation of new upgrades and testing for bugs.

ERP Consultant and PM for a Microsoft Partner
• Leading team and work with Business groups, ERP Team, Enterprise Architecture team and third-party vendors in managing the overall direction and implementation Microsoft Dynamics NAV Solutions.
• Evaluate customer’s business requirements, needs and objectives and transform same to company processes, solutions and modules being implemented.
• Review, evaluation, analysis and participation in planning upgrades, new technologies and other improvements for the clients.
• Supporting and customizing Microsoft Dynamics NAV (Navision) systems at release levels from 2.x to 6.x (NAV2009).
• Working on Navision development for ERP system, software development, modification on tables, forms, reports, data ports and menus, implementing OCX controls.
• Followed the change control and incident management processes in operational areas and use the relevant systems to execute these processes.
• Conducting UAT to ensure that developed systems satisfied the needs of business clients as specified in the functional requirements.

Work as part of a proactive team of support staff responsible for delivering a high quality, customer-focused professional service. Providing the very highest level of technical support and customer service to internal staff.

Duties:
- Updating and monitoring IT user accounts.
- Maintenance & management of the Critical Windows based Server Environment.
- Maintaining up to date Antivirus levels on all machines company wide.
- Working on Active Directory accounts, configuration of desktops & laptops.
- Managing and monitoring of backups in multiple locations.
- Providing maintenance support and break-fix solutions.
- Follow Documented processes i.e. implementing change control procedures.
- Liaising & meeting with external suppliers of IT services.
- Producing reports for senior managers.
- Troubleshooting technical problems and implementing solutions.
- Purchasing of IT Equipment and software in line within agreed budgets.
- Supporting a multi-site IT infrastructure of at least 100 employees.
- Responsible for the fast and accurate troubleshooting of reported faults.
- Providing technical support via helpdesk systems for a wide range of internal &
external applications.