Mr Godwin Fernandes

Caribou Coffee - Al Sayer Kuwait
Asst Store Manager

April 2006 up to present
➢ Responsible to the Head of Department for managing my shift.
➢ To be fully aware, and ensure your teams awareness of ➢ Acted as duty manager if required
➢ Aware of your department's Standards of Procedure and ensure that my team have full knowledge of the same, and to provide training if and when necessary to your team to fill any skill gaps.
➢ To motivate team in achieving incentive targets through product knowledge training and on the job training.
➢ To undertake any other reasonable tasks set by your Head of Department.

SALMANI PALACE REST- (INDIAN RESTAURANT)
Captain ( Head Waiter)
September 2000 2006
➢ Assisting assistant manager to run the operation and to provide efficient, expedient and courteous service
➢ Responsible to supervise the staff assigned to him/her and ensure that all phases of food & beverage service are performed.
➢ Maintains trained staff with the highest morale and productivity as possible.
➢ Resolve customer complaints about food quality or service to be a good listener solve such complaints in the most diplomatic way and report to the assistant manager.
➢ To complete the head waiters daily report form, complete afternoon tea report (if on applicable), use all forms, display memoranda and notice according to policy and procedures of the company
➢ Receive, warmly greet and accompany customers' to the table.

HOTEL RANG SHARDA Mumbai
Head Waiter
January 1991 1994
Duties are the same as above