Mridula Sareen, Senior procurement & fulfillment professional

Mridula Sareen

Senior procurement & fulfillment professional

Accenture India Pvt Ltd

Location
India - Delhi
Education
Bachelor's degree, Computers
Experience
7 years, 2 months

Share My Profile

Block User


Work Experience

Total years of experience :7 years, 2 months

Senior procurement & fulfillment professional at Accenture India Pvt Ltd
  • India - Gurgaon
  • April 2021 to May 2023

Worked with Accenture as a Senior Procurement & fulfillment professional in Verizon, U.S. process, used to place bulk orders for the business customers for their different firms & services as per their requirements, also provide assistance to the business customers about their needs of the products in quality & quantity perspective

Senior Associate at British Telecom
  • India - Gurgaon
  • November 2018 to October 2020

• Worked in customer service backend profile.
• Led, motivated, and built successful teams.
• Ensured compliance with legal, regulatory, information security, and compliance requirements.
• Developed strong relationships with clients, customers, and Line of Business.
• Took a pragmatic approach to achieve required results.

Team Member at Bank Of America - India
  • India - Gurgaon
  • June 2013 to February 2015

• Responsible for soliciting transaction processing and managing customer accounts.
• Achieved set goals consistently.
• Handled challenging assignments with a creative and enthusiastic approach.
• Worked independently and as part of a team.
• Verified and maintained records of accounting transactions for clients and companies.
• Resolved disputes in a timely and eficient manner.
• Dealt with investment products such as Certificate of Deposit and Individual Retirement Accounts.
• Examined and analyzed accounting records of commercial clients by preparing and reconciling account statements.

Customer Care Executive at IBM INDIA Pvt. Limited
  • India - Gurgaon
  • January 2011 to March 2012

Worked as a customer care executive in Airtel postpaid process, used to help the customers over the chat & email regarding sim related queries. Also, used to prepared the data for the management regarding the team staffing, quality scores, AHT report & inventory counts.

Education

Bachelor's degree, Computers
  • at Indira Gandhi National open University
  • January 2011

I have completed Bachelor's of Computers Administration from Indira Gandhi National open University, Delhi in 2011. It's a engineering related studies of computers & softwares. I have completed two projects in which I scored highest rank, I was a topper in 2011 for BCA completion score of 62.5%

Specialties & Skills

Microsoft Word
Microsoft CRM
Microsoft Excel
Quality Systems
Customer Service Skills
ACCOUNTING
ACCOUNTING RECORDS
CUSTOMER SERVICE
FINANCIAL STATEMENTS
TRANSACTION PROCESSING (COMPUTING)
LEADERSHIP

Languages

English
Expert
Punjabi
Expert
Hindi
Expert