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MRINAL SHARMA, Area Manager

MRINAL SHARMA

Area Manager·Kuwait Food Co. Americana

Kuwait

Diploma, Food And Consumer Sciences

Work experience

Total years of experience: 28 years, 11 months

Area Manager

August 2023 - Present

Kuwait Food Co. Americana

Al Kuwait, Kuwait

August 2023 - Present

Responsible for multiple stores business development, team building, panning, coordinating and reporting.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Multi-Unit Manager

October 2017 - August 2023

Mohammed Nasser Al Hajery

Al Kuwait, Kuwait

October 2017 - August 2023

Handling 3 different brands for business development, team management, controlling and reporting
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Shop Manager

February 2008 - October 2017

Haagen-Dazs Café Mohd. Naseer & Alhajery Sons Co.

Al Kuwait, Kuwait

February 2008 - October 2017

Led operations in the absence of the manager, ensuring continuity of
service.
Conducted performance appraisals that fostered employee development.
Oversaw adherence to Q.S.C.F (Quality, Service, Cleanliness, Friendliness)
standards.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Store Manager

April 2005 - December 2007

Al Tazaj BBQ Chicken Kuwait United International Catering Co.

Al Kuwait, Kuwait

April 2005 - December 2007

Directed staff activities, including the assignment of duties and work
schedules, while analyzing sales reports via the POS system and managing
product orders.
Monitored inventory control, ensuring precise product recipes were input
into the POS system.
Conducted profit and loss analysis to evaluate financial performance.
Managed timekeeping and payroll computations utilizing the POS system.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Captain

March 2000 - April 2005

MNH Co.

Sharq, Kuwait

March 2000 - April 2005

Managed shift operations, ensuring efficient service and execution of duties.
Addressed guest complaints swiftly to maintain customer satisfaction.
Allocated crew members to different stations to optimize workflow.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Supervisor

September 1998 - December 1999

Chicken Tikka Americana

Al Kuwait, Kuwait

September 1998 - December 1999

Facilitated training for new and existing employees at all levels on customer
service and standard operating procedures.
Performed training needs analyses to enhance team and individual
performance, maximizing productivity.
Supervised staff activities, including task assignments and work schedules,
while communicating sales reports and managing product orders through
the POS system.
Resolved guest complaints to ensure a positive dining experience.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Engineering

Captain

May 1997 - September 1998

Hotel Tunga Paradise

Mumbai, India

May 1997 - September 1998

Managing day to day operations in terms of customer service, taking orders and services
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Education

Diploma

January 2025

January 2025

Diploma, Food And Consumer Sciences

India

NATIONAL INSTUTITE OF HOTEL MANAGMENT

March 1996

March 1996

Diploma, HOTEL MANAGMENT

India

Skills

Profit
Expert
Profit
Expert
POS
Expert
POS
Expert
Payroll
Expert
Payroll
Expert
Supervising
Expert
Supervising
Expert
Analysis
Expert
Analysis
Expert
HACCP 3rd level merit pass 82%
Expert
HACCP 3rd level merit pass 82%
Expert
Profit
Expert
Profit
Expert
POS
Expert
POS
Expert
Payroll
Expert
Payroll
Expert
Supervising
Expert
Supervising
Expert
Analysis
Expert
Analysis
Expert
COST CONTROL
Intermediate
COST CONTROL
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
FINANCIAL ANALYSIS
Intermediate
FINANCIAL ANALYSIS
Intermediate
HOSPITALITY INDUSTRY
Intermediate
HOSPITALITY INDUSTRY
Intermediate
INVENTORY MANAGEMENT
Intermediate
INVENTORY MANAGEMENT
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
POINT OF SALE
Intermediate
POINT OF SALE
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate

Languages

English

Expert

Hindi

Beginner

Arabic

Beginner

Bengali

Beginner

Training and Certifications

Certifications
Board of Secondary Education