Board Coordinator/Assistant
Royal University for Women
Total years of experience :21 years, 6 Months
Brief summary of role and main achievement
Reporting to the Board members and the President of the University.
Managing the office systems and maintaining ISO Standard 9001:2008
Quality Management Systems (QMS) through implementation of all
mandatory procedures of the President Office.
Develop mechanisms to improve the effectiveness of administrative
operations of the President’s office.
Coordinating and liaising between the University and Executive
Committee, Board of Trustees and Board of Directors, and other partners
as required.
Generating the reports periodically about the key events transpired in the
university during the specified period for updating the Board member.
Organizing the Board meetings using pertinent understanding of the
conduct process to set the Agenda and guide them through the meeting.
Preparing meeting materials, making logistical arrangements and
communication
Tracking and following‐up items of the meeting and distributing reports
and updates.
Preparing and presenting the presentations for strategic initiatives with
other universities or Government body.
Preparing message of the Chairman and the President for the University
Brochure, Newsletter, Graduation book, Student handbook, welcome
note etc.
Preparing speech and presentation for the President for student and staff
orientation as needed.
Coordinate and organize staff and student orientation in the beginning of
academic year.
Deliver the delegated responsibilities meticulously in various occasions.
Preparing the Annual Report, and periodical reports. Providing reports
and outcomes of issues relevant to the academic, staffs and students.
Organizing, planning, and managing meetings and events for the
President.
Working with the President to create decision letters and communicate
decisions to academic, administrative staff and students.
Attending meetings and events with the President where necessary.
Liaising with parties concerned regarding VIP’s visits to RUW premises.
Liaising with the Public Relations on the preparation of press releases of
the events.
Providing general assistance to faculty members when required.
Communicating with students, parents, and academic & administrative
staff.
Taking appropriate action regarding complaints from students, staff and
faculty.
Mail Achievement:‐
Created the procedure for the mandatory scope of work of the
President’s office as per ISO standard and implemention of ISO Standard
9001:2008 Quality Management Systems (QMS).
Development and enhancement of the President’s office in terms of
streamlining the work procedures and processes.
Adaptability to new Microsoft windows/programs to enhance efficiency.
Manage both Internal and external communications responsibilities.
Contributions to improved operations, cost reductions, and overall
performance improvements.
Executing the VIP and executive responsibilities and relationships as per
the protocol
Distributor for all Pay TV Networks in Middle East‐ Bahrain
Brief summary of role and main achievements
Formulating the marketing procedures related to the Pay TV products.
Getting ATL and BTL activities as per the requirements of the products in
the market.
Monitoring the individual sales on a daily basis product wise. Responsibilities
Handle 5 star & 4 star hotel sales & major corporate houses sales in
Bahrain.
Liaising with Dubai office for new projects or promotions.
Provide a prompt, courteous and knowledgeable response to all customer
enquiries
Responsible for the recruitment and training of customer service
representatives.
Managing the potential customers through the Customer Service
Representatives of call center.
Providing customer service in a professional way by direct contact (face to
face), telephone or email.
Ensuring that all the subscription contracts are properly done & executed
on time.
Manage day to day back office administration and coordinating &
corresponding with other network providers for prompt service.
Minimizing the churned customers by using churn management on a daily
basis to get churned subscriber back on board.
Ensure that a customer focused, high‐performance, high‐commitment
environment is developed throughout the customer care operation.
To provide customer input and feedback into other areas of the business.
Ensure delivery of customer care objectives by planning and managing all
the customer care activities.
Provided support to the technical team, ensuring all installations and
service objectives were met.
To ensure all customers receive prompt, friendly and effective service in
accordance with their needs.
Mail Achievement:‐
Successful account retention record of 96%.
Got an award for ‘Most Fanatical & Proficient Staff’
LINTAS‐Delhi).
LINTAS‐
Delhi).
Conducted Seminar on Customer Relationship Management
Arranged workshop on Salesmanship and Selling Skills
One month training in Indian Tourism Development Corp‐ Ashoka Hotel.
AICTE Approved‐ 2 years full time course
Specialization‐ Advertising, Public Relation & Sales Management